Behind the Scenes: My Lessons Writing the Irreplaceable Service Manager Book

It was never my goal to be an author.  I fell into the car business at 17 and built my career turning around dealership service departments.  Writing a book was never part of the plan.  But in 2006, a mentor suggested I share my approach to help more Service Managers succeed. Thus began a 3 […]

Strategies to Boost CSI Score with Customer Loyalty and Retention

It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to make their name in the marketplace. In creating brand perception, they focused on their CSI score and customer loyalty and retention. A ton of new EV companies will soon enter the […]

Service Manager Training: Why Dealerships Lose Customers To Independents

Five reasons why dealerships lose customers to independent shops, and how service manager training helps you monitor department issues.

Traits of good service managers versus substandard managers

Many good service managers struggle in their job. That’s probably why we see an almost 50 percent turnover annually in service managers. Not only is that ridiculously high, but it also runs up costs for service companies.  When you consider it, service departments are spending money for recruiting, hiring and training new managers.  When managers […]

Service Manager Tips to Having Saturday’s Off

Get your notebook and pencil ready for you will be enlightened with Service Manager Tips from these two experiences finalists.  On today’s episode of Service Drive Revolution, we have two of the finalists in the You versus You, Jeep challenge.  We’ve got Christopher and Casey with some great interviews. If you work at a Dealership […]

Rise To The Top As The Service Manager

Do you want to rise to the top as the Service Manager?  Welcome everybody to the big show, Service Drive Revolution. We are profiling finalists from the Service Manager challenge, where you can win my Jeep. I’ve been driving this Jeep blasting country music, and having a lot of fun for many years. First, I […]

Why Service Managers Get Fired

Chris: Today on the show, we’re going to talk about Christian’s passive-aggressive behavior about cigars. Why carrier pigeons are more reliable than him as a delivery system and why service managers get fired and show you how to get into our private secret Facebook group, all that, and more coming up on service drive revolution. […]

3 Things Service Manager KPI Is Based On

Being judged on something without you knowing is kind of like being asked to drive without a steering wheel, but it happens to Service Managers all the time… So that’s why today’s show is all about the 3 Service Manger KPI, or Key Performance Indicators, that Service Managers are judged on– Whether they know it […]

The Traits Leading Service Managers Share

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

SERVICE MANAGER SUCCESS STORIES: DON VOLK

These are the results Dave’s seen with the Chris Collins Signature Coaching Program: Effective Labor Rate (ELR) increase of $29 CSI rise from 87.4 to 94.4 It’s taken some work, but you can’t argue with these results… and he is just getting started. Read Don’s success story below… Kudos to Don Volk and his team […]

SERVICE MANAGER SUCCESS STORIES: GARETH ROWLANDS

Congratulations to Gareth Rowlands of Honda of Morristown, in Tennessee for being a finalist in the 2017 Service Manager Challenge. Gareth joined the Chris Collins Signature Coaching Program in October of 2016.  As a former athlete, Gareth is familiar with how to win, he just needed a coach to show him the playbook. Here are […]

SERVICE MANAGER SUCCESS STORIES: MIKE RABBITTS

Congratulations to Mike Rabbitts of Johnson City Ford in Johnson City Tennessee for being a finalist in the 2017 Service Manager Challenge. Mike joined the Chris Collins Signature Coaching Program in October of 2016.  After the 2008 financial crisis, he transitioned into the car industry and has since developed a bustling service drive. Here are […]