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Overcoming Customer Objections in Auto Service: The #1 Mistake Shops Make That Costs You Sales
Getting customer objections is frustrating for Service Advisors. You want to help, but customers just don’t seem confident in moving forward. The truth is, every
Is Repair Order Count Really The Problem? A Better RO Strategy To Skyrocket Profits
Well, it’s January again, and you know what that means – every dealership in the country is panicking about their repair order count! “RO count
3 Counterintuitive Secrets to Skilled Technician Retention
The Technician shortage is looming. Baby boomers keep retiring while fewer young prospects enter the talent pipeline. So, how do you keep the all-stars you
What Your Shop Secretly Reveals About You as a Leader: Service Department Red Flags
Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and
Exposing the 5 Profit-Sucking Causes of Unapplied Labor
When was the last time you peeked behind the curtain of your Service Department’s unapplied labor? If the answer is never, I’ve got some potentially
2024 Auto Industry Outlook: Consolidation, and Bailouts
It’s a new year and a clean slate as the calendar turns to 2024. Rather than set resolutions, I wanted to peer into my crystal
5 Mistakes That Sink Newbie Service Managers
So you just got promoted to Service Manager, congrats! You’re feeling pumped to make your mark on the shop and take things to the next
Winter Mindset Shifts That Grow Service Revenue
For many, the first frost ignites dread rather than delight. Plummeting temperatures seemingly usher in declining sales and icy greetings from customers. Most Service Managers
2023 Service Comebacks Fueled by Coaching Accountability
Chris Collins coming at you about some things I picked up in the auto-sphere this past year. A few so-called “experts” out there are making
Assessing My Core Beliefs Around Self-Worth and Expectations
As I reflect on 2023, my biggest takeaway centers on expectations. And how poor self-esteem has dangerously fed into passive, unrealistic assumptions. Expecting people to
Bridging the Parts and Service Rivalry at Car Dealerships
At any dealership I visit, I can assess within 5 minutes whether Parts and Service Departments work well together. Unfortunately, more often than not, there
The 5 Keys to Slashing Technician Turnover at Your Dealership
Working in the Service Department, you know how painful technician turnover can be. Finding talented technicians is hard enough, but then you pour time and
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