
Getting Promoted From Porter To Dealer w/ John Taylor
We tried something a bit different on the podcast this week and it was a great success. To show our audience the possibility of getting

How To Hire Quality Automotive Technicians
It’s no secret that it’s more difficult to find automotive technicians than ever before. Not only are less bright-eyed technicians entering the workforce in the

5 Characteristics of High-Quality Technicians
In our industry there are all different types of technicians with varying skill levels and abilities. But in my experience, there are a handful of

How to Motivate The Unmotivated
Inspiring motivation in unmotivated employees can be a tricky thing. I could give you ideas for fun games, competitions, and perks to test out. And

How Obsession Drives Higher Performance
I obsess over what I do for a living. And I don’t see anything wrong with that. I’ve found something that I love and I

What Dealers Get Wrong About Gross Profit
The sad truth is that most people running businesses in our industry don’t have much experience in Fixed Ops. The variable side is given more

What’s Causing Your Time Management Issues
Poor time management is the symptom, not the cause. There are two big things to keep in mind when we talk about time management issues:

How To Deal With Angry Customers
Mistakes happen. Things go wrong. Every once in a while, a repair is not going to come out perfect. And even more often, things will

How To Prevent Burnout In Work & In Life
It’s a common conversation especially among highly-motivated individuals. When you’re singularly focused on making big things happen, sometimes you can start to feel a fatigue

5 Ways To Tell If Your Business is Running You
There’s that old saying to describe this kind of problem…when the tail is wagging the dog. It just means that as a manager, you’re not

5 Keys To Running A Successful Wholesale Parts Department
So, you have a successful wholesale operation…at least by the looks of it. You’ve got high sales volumes and revenue. Your customers and employees are

3 Parts Manager Superpowers To Awaken NOW!
We have an amazing guest for all of you. Kaylee Felio is going to talk about her decade of working with parts departments. We’re going
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