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Service Manager Training: Why Dealerships Lose Customers To Independents
Five reasons why dealerships lose customers to independent shops, and how service manager training helps you monitor department issues.
From Lube Tech to Fixed Ops Expert
Rob Rowse, Fixed Ops Expert, discusses his journey from being a lube technician to Fixed Ops Expert. He created his path and thrived from it!
How to Run a Service Department Profitably
Six effective steps on how to run a Service Department. Honesty is the best policy, admit the baby is ugly! Focus on the Outcome.
Tips for Effective Dealership Marketing
Effective Dealership marketing strategies that will help you leave a lasting impression on potential car buyers in your community!
How Service Advisors can Overcome Sales Objections
Building rapport with customers is key as a Service Advisor – learning to overcome sales objections will add to your bottom line.
Automotive technician pay plans: Hourly vs. Flat Rate…
Is the best automotive technician pay plan flat rate or hourly? Before we start talking about automotive technician pay plans, we need to talk about
Best Ways for Parts and Service Departments Working Together to Succeed
Forget about the rivalry between the service and parts departments working together. Find out how to join them together and have your dealership work more efficiently.
How Direct to Consumer Sales Impact the Service Drive
The direct-to-consumer (DTC) vehicle revolution is coming, and it promises to change the way that auto dealers and the service industry do business.
Dealer Markups on New Cars – What Does the Future Hold?
If you’re looking for a new car, you know prices are insane. Join us as we talk about dealer markups and the possible future for new cars.
Traits of good service managers versus substandard managers
Many good service managers struggle in their job. That’s probably why we see an almost 50 percent turnover annually in service managers. Not only is
How to address market based pricing increases with your customers
Today we’re talking about how to address market based pricing increases with your customers. If you’ve been out of your house in the last six
So, What’s the Actual Role of a Service Advisor, Anyway?
A service advisor plays a critical role at your dealership, and understanding what they do increases effectiveness for customers and technicians.
Get 2 FREE Training Videos
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Are your Fixed Ops strong enough to carry your dealership?
The industry is hurting! Some dealerships are panicking while others are cashing in with Fixed Ops! Find out how our expert coaches and systems can get your dealership to record profits.
