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10 Reasons Why Automotive Service Advisors Are So Stressed
Think about the market right now. Running the service department is hard as an automotive Service Advisor, and even more difficult than ever before with
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Strategies to Boost CSI Score with Customer Loyalty and Retention
It’s more lucrative than ever to enter the EV space, just like the early 1900s when all these hundreds of car companies were trying to
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Adaptive Leadership Training: 5 Tips for Business
We interviewed top 100 business coach, Dave Meltzer, to discuss the recent changes in the business and leadership scene. We talked about the accelerating changes
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5 More Reasons Service Managers Get Fired (And How to Avoid Them)
Are You Making These Crucial Mistakes as a Service Manager? Hey there, Chris Collins here. In my 25+ years in the automotive industry, I’ve seen
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Uncovering the Truth About Service Advisor Pay Plans
If there’s one thing I’ve learned in my 25+ years in the automotive industry, it’s that a great Service Advisor is worth their weight in
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Types of Automotive Service Advisors
Coach Christian and Chris discuss the many different types of automotive service advisors at the dealership!
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Service Manager Training: Why Dealerships Lose Customers To Independents
Five reasons why dealerships lose customers to independent shops, and how service manager training helps you monitor department issues.
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From Lube Tech to Fixed Ops Expert
Rob Rowse, Fixed Ops Expert, discusses his journey from being a lube technician to Fixed Ops Expert. He created his path and thrived from it!
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How to Run a Service Department Profitably
Six effective steps on how to run a Service Department. Honesty is the best policy, admit the baby is ugly! Focus on the Outcome.
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Tips for Effective Dealership Marketing
Effective Dealership marketing strategies that will help you leave a lasting impression on potential car buyers in your community!
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How Service Advisors can Overcome Sales Objections
Building rapport with customers is key as a Service Advisor – learning to overcome sales objections will add to your bottom line.
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Automotive technician pay plans: Hourly vs. Flat Rate…
Is the best automotive technician pay plan flat rate or hourly? Before we start talking about automotive technician pay plans, we need to talk about
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.