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Embracing AI in the Service Drive: A Game-Changer for Dealerships
Today, we’re diving into a topic that’s creating a lot change in our industry – artificial intelligence. Now, I’m not here to tell you that
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Mastering Service Drive Sales: 5 Strategies for Success
If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit
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Mastering Service Drive Sales: 5 Strategies for Success
In the fast-paced world of automotive service, making sales can often feel like an uphill battle. We’ve all been there – trying to explain additional
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5 Costly Mistakes Dealers Make in Their Service Departments
As someone who’s been in the automotive industry for decades, I’ve observed numerous dealerships make the same mistakes repeatedly. These errors, particularly in Service Departments,
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5 Game-Changing Strategies to Attract Top Talent to Your Service Drive
The hiring game in our Service Departments has changed. Big time. For years, we’ve all been singing the same tune: “We can’t find enough Techs!”
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Unlocking Excellence: Insider Secrets of Elite Automotive Service Managers
Hey there, Chris Collins here! I’ve been in the automotive industry trenches for over 25 years, and I’ve seen it all when it comes to
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Mastering Customer Communication in the Service Drive
Chris Collins here. If you’ve been in the Service Drive for any length of time, you know that customer communication can make or break your
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Elevating Your Service Game with Unreasonable Hospitality
I recently had the pleasure of sitting down with Will Guidara, former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and
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Be a Teacher, Not a Preacher: Effective Service Manager Training
As a Service Manager, have you ever found yourself wondering whether you should be a teacher or a preacher? It’s a question that I’ve asked
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Eliminate Comebacks: The Silent Killer in Your Service Department
Comebacks are the silent killer that can slowly erode your dealership’s reputation, customer loyalty, and bottom line. If you’ve been in the automotive industry for
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Is Technology Hurting Your Service Department Communication?
Technology has become an integral part of our daily lives in today’s fast-paced world, and the automotive industry is no exception. Service Departments across the
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Video Inspections in Service Departments: Hype or Game-Changer?
In the world of Automotive Service Departments, it seems like there’s always a new “magic pill” promising to solve all our problems and skyrocket our
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.