HOW TO SPOT AN EXCELLENT SERVICE ADVISOR

by | Sep 9, 2013 | Auto

Choosing the right service advisor is a concern of all automotive consumers. Especially for people who are not into car parts and automotives, going under the hood can be a puzzle. Most car owners rely on service advisors to maintain, care, and repair their car. So, how would you know if you are getting the best service you need, and not just being milked for your business? Here are some tips;

Good Advisors Only Give Valid Car Repair Advice 

It is a fact that all repairs are important, yet there are some that needs immediate action while there are some that can wait a little longer. Thus, you will know that you have a good service advisor if they recommend you to do a repair that involves your safety like brakes or tires. They will tell you that these problems will require immediate repairs. Also, engine lights require to be diagnosed immediately since it may cause damage to the vehicle when used for longer runs.

On the other hand, services that are not related to safety but are important measures for maintenance are also recommended by a good service advisor. They can offer you a printed schedule of services for you not forget it. They will not force you to have your car undergo the service especially when you don’t have the cash to pay for it, but at least they will tell you the consequences if you delay the service.

Good Advisors Only Recommend Needed Accessories and Repairs 

 This can be a little tricky to discern. Most of the service advisors gets commission so when you spend more, they get more. You also need to know that an independent shop or a dealership is a business that needs to make money. Yet, a good service advisor will not sell you services or repairs that your car doesn’t need.

In several cases when you bring your car for a service, you may be annoyed at service advisors trying to sell you something that you don’t need. Usually, service advisors will tell you about your car history and the necessary services or repairs that it needs. They will suggest ways on how you can maintain your car in a good condition. Good advisors should not insist that you take these services or you buy these and those parts. The decision will ultimately be all yours.

Steer clear of advisors who insist on you spending on your car against your will. A good way to know if your advisor is selling unnecessary things is to get a second and a third opinion.  Never go back to a dealership whose advisors are lying to their customers.

Good Service Advisors Always Tell the Truth 

The fact is your service advisor tells you the truth most of the time. So in cases when your consultation with your service advisor does not sound right or is confusing, it is recommended that you ask questions. If you are not convinced that you really need a repair, you can always ask your service advisor to take you to your car and show you the problem.

Now, if you still feel that your service advisor is lying to you, seek the service manager or the general manager to clear the matter. Lastly, you can always bring your concern and complaints to the Bureau of Automotive Repair.

Finally, you can also go around the shop and see how much they charge for their services. A good service advisor tells you everything that you need to know and does not withhold any information. However, it is a fact that spotting a good service advisor is not an easy task, yet with the pointers above, you’ll better know who is a good service advisor from those who are not.

2 Comments

  1. catherine lang

    Recently, I took my 2007 Honda to a local dealership for an oil change and walked out of there with a $911.99 bill! Any and all maintenance has always been performed by this dealership, so I had assumed a level of trust with them. Upon performing a multipoint inspection, it was found that the rear brake pads needed to be replaced and resurfacing of the rear brake rotors.. Also among the recommended services was a brake fluid exchange, replace transmission fluid and replacement of front brake pads and resurface brake rotors. Among the Passed Task inspection were the tires. However, the Service Consultant pointed out worn areas on the two back tires that indicated a realignment was needed. I agreed to all of the agforementioned to be corrected, but upon inspecting all the documentation of the listed charges, the tire replacement was listed as a customer request and not as a recommendation. I never would have asked for 2 brand new tires if the service consultant hadn’t said they were needed! I talked with the head of this dealership and told him of my concern and he agreed that some of the verbage used between “recommended and customer request ” was confusing and he would work to correct this. In the meantime, I believe that they saw an opportunity for profit and took it!

    Reply
    • Danno

      You should probably keep going to jiffy lube.

      Reply

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