How Should Service Advisors Handle Customer Objections
Discover proven strategies for handling customer objections as a service advisor from understanding hesitation psychology to using visual proof and follow-up techniques that convert.
Top Service Advisor Phone Scripts to Book More Appointments
Learn proven service advisor phone scripts that help your team convert more callers into appointments, handle objections confidently, and build lasting customer relationships.
How Did Chris Collins Build the Best Advisor Training
Learn how Chris Collins created the best service advisor training by combining hands-on dealership experience, practical systems, and genuine customer connection strategies that actually work.
Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026
Learn what’s driving summer road trip trends in 2026 as Americans choose open highways over airports for budget-friendly, flexible, and memorable domestic travel experiences.
How to Master the Customer Write-Up as a Service Advisor
Discover how to elevate your customer write up process with clear documentation, better technician communication, and trust-building techniques that boost dealership satisfaction.
How to Spot & Stop Service Profit Leaks at Your Dealership
Learn how to identify and eliminate service profit leaks in your dealership by fixing inspection gaps, mastering labor rates, tracking declined work, and optimizing parts management.
How Great Service Advisor Training Was Built
Great service advisor training doesn’t come from theory alone. Learn how real dealership experience, customer frustration, and leadership lessons helped shape one of the industry’s most practical service advisor training approaches.
10 Proven Ways to Drive Repair Order Growth Fast
Learn 10 actionable strategies to accelerate repair order growth in your dealership by maximizing every service visit, boosting average RO value, and retaining loyal customers.
What New Vehicle Gross Decline Means for Fixed Ops
Learn how to turn vehicle gross decline into opportunity by maximizing fixed ops revenue, improving service absorption, and using modern tools to retain loyal customers.
How Did Chris Collins Build His Automotive Coaching Career
Learn how Chris Collins went from washing cars to leading dealerships to record profits and how his automotive coaching career now helps service departments nationwide thrive.
How Can Recall Visit Customers Become Loyal Clients
Learn how to transform recall visit customers into repeat dealership clients by creating a positive service experience built on trust, transparency, and thoughtful follow-up.
How Much Missed Calls Revenue Is Your Service Dept Losing
Learn how missed calls revenue losses quietly drain dealership profits and discover actionable strategies to improve call conversion, reduce hold times, and retain more customers.
