Mastering Service Challenges: Essential Tips for Service Advisors and Managers
On this Drive By, Chris and Christian discuss how to mark up dealer parts for maximum profit and tackle the controversial diagnostic fee, offering tips on how to explain it to customers and build trust for future visits.
What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
On today’s Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor.
The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Chris & Christian discussed why Service Managers fail and how to avoid them
Boosting Service Department Profitability: A Quick Guide for Fixed Ops
Chris & Christian give tips for improving your Fixed Ops and profitability
Achieving Outstanding CSI: A Quick Guide for Fixed Ops
Chris & Christian give tips of improving your Fixed Ops and CSI
A Personal, Behind-The-Scenes Takeaways From Top Dog 2024
Chris & Christian give their personal, behind-the-scenes insights on Top Dog 2024.
The Dealership Business Model: The Math Matters… A Lot!
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
The Dealership Business Model: Winning The Customer Service Game
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!
Unreasonable Hospitality author Will Guidara joins the crew for SDR.
Grilling Up Success: What BBQ Can Teach Your Service Department
We had Harry Soo, a BBQ champion, on Service Drive Revolution recently. Now, you might wonder what barbecue has to do with running a Service Department. And it turns out…it’s quite a bit. Embracing New Challenges Harry’s story is pretty remarkable. He went from being an airline pilot to an IT professional, and then became […]
What’s Your Dealership Really Worth? The Service Department Impact
Most Dealership owners and Service Managers don’t fully grasp how your Service Department directly impacts your Dealership’s overall value. This isn’t just financial jargon…it’s about understanding the real worth of your business. The 8x Multiplier Every dollar your Service Department makes or loses is potentially multiplied by factor of 8x when determining your Dealership’s worth. […]
5 Essential Steps to Make Your Service Department Profitable
If you’re running a Service Department, or you’re a Dealership owner overseeing one, you’re probably leaving money on the table. I’m going to share with you the five essential steps that can transform your Service Department into a profit powerhouse. Whether you’re looking to fine-tune an already successful operation or seeking ways to boost your […]
