TALK ABOUT WHAT IS IMPORTANT IN CONNECTING WITH CUSTOMERS
Service advisors would naturally assume that the car is the most important thing to the customer. Given their point of view, it is. But
Service advisors would naturally assume that the car is the most important thing to the customer. Given their point of view, it is. But
People develop a certain set of expectations based on familiarity. We often plan our days in anticipation of the things we expect to happen. Good
There are many things that capture the attention of your customers. Different things can get them interested in doing business with you, and a lot
5 KEYS TO INSTANTLY CONNECT WITH CUSTOMERS Hi, Chris Collins here and Mario. In this video we’ll talk about the five keys to instantly connecting
Transcription: Chris Collins $25,000 Service Manager Winner In my book, Irreplaceable Service Manager, I’ve outlined the 90-day roadmap to increase your profits, your CSI, your
Video Transcription: People are talking about the new stuff we have. It is the new stuff that everybody in the industry has been craving for.
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated
One of the metrics that shows the stability of a business organization is its capacity to deal with the changes of technology, business models, marketing practices and
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated
There are several reasons why service managers fail in their jobs. Here’s a list of the top five of those reasons. I would suggest that you read
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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