SDR Live Academy is designed specifically for service advisors, service managers, parts managers, and fixed operations leaders who want to build consistent service drive processes,
The EV wave is our present reality. It’s already here. So if your dealership’s service department still operates with a 2010 mindset, you’re missing out.
Walk onto almost any dealership service drive during the morning rush, and you’ll see the same story playing out. Repair orders pile up, advisors scramble
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen
A manufacturer warranty audit can often feel like a targeted attempt to claw back your hard-earned revenue. These reviews occur randomly, regardless of how well
Walk into most service departments, and you will see a board full of names that looks organized but often hides a mess. Repair orders pile
Juggling appointment schedules, technician workloads, parts coordination, and customer needs can make any service manager feel like there’s never enough time in the day. It’s
Keeping cars running safely and reliably is always a top priority for dealers and customers alike. One missed issue can lead to unexpected breakdowns, costly
Service comebacks can quietly wear down a dealership’s reputation and profitability. Every time a customer returns with a problem that was supposed to be fixed,
When service advisors and technicians fall out of sync, misunderstandings pile up, repairs are delayed, and customers walk away frustrated. This lack of alignment doesn’t
Let’s be honest, keeping your dealership competitive gets tougher every year. Customers walk in with more information, higher expectations, and plenty of options. At the
Keeping a close eye on key performance indicators has become second nature for dealerships. Many invest heavily in fixed ops benchmarking, stacking up their numbers
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Get weekly Fixed Ops strategies, leadership insights, and service drive tactics from Chris Collins & the SDR coaching team — delivered straight to your inbox.
This Step By Step Guide Will Teach You How To…
