Quick Answer Gross profit measures the money earned from individual sales or services after subtracting direct costs. Service absorption calculates the percentage of a dealership’s
Quick Answer Mechanic labor costs are heavily influenced by a technician’s experience, certifications, and overall compensation package. The repair’s complexity, facility type, and business overhead
Quick Answer A structured dealership service training calendar moves teams from reactive instruction to a system that drives performance, retention, and operational accountability. An effective
Quick Answer Dealerships use factory-trained technicians and proprietary diagnostic tools to ensure accurate repairs. They exclusively install genuine OEM parts backed by nationwide warranties to
Quick Answer A Fixed Operations Manager oversees daily post-sale dealership operations, specifically managing the service center, parts inventory, and vehicle reconditioning. They direct staffing, optimize
Service Drive Revolution — Episode #380 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 19, 2026 Duration: 50:02 Listen
Your service department should be the most dependable profit center in your dealership. For many stores, it isn’t. Advisors churn, technicians leave, CSI scores wobble,
Quick Answer To measure technician proficiency effectively, calculate core metrics like productivity and efficiency to see how well work hours convert into billable time. Also
Quick Answer Data privacy rules mandate that dealership service teams strictly protect sensitive customer information, including financial details, IDs, and vehicle data. To stay compliant,
Quick Answer A higher MPI completion rate directly boosts revenue by uncovering hidden service opportunities on vehicles already in the shop. Motivating technicians and enforcing
Quick Answer Hybrid training combines online foundational learning with hands-on, in-person coaching on the dealership floor. This blended approach improves information retention, prevents digital fatigue,
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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