Your service department should be the most dependable profit center in your dealership. For many stores, it isn’t. Advisors churn, technicians leave, CSI scores wobble,
Quick Answer To measure technician proficiency effectively, calculate core metrics like productivity and efficiency to see how well work hours convert into billable time. Also
Quick Answer Data privacy rules mandate that dealership service teams strictly protect sensitive customer information, including financial details, IDs, and vehicle data. To stay compliant,
Quick Answer A higher MPI completion rate directly boosts revenue by uncovering hidden service opportunities on vehicles already in the shop. Motivating technicians and enforcing
Quick Answer Hybrid training combines online foundational learning with hands-on, in-person coaching on the dealership floor. This blended approach improves information retention, prevents digital fatigue,
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen
Quick Answer As hybrid vehicles rapidly capture more market share, dealerships must equip their technicians with specialized high-voltage training and tools. Developing these in-house capabilities
SDR Live Academy is designed specifically for service advisors, service managers, parts managers, and fixed operations leaders who want to build consistent service drive processes,
The EV wave is our present reality. It’s already here. So if your dealership’s service department still operates with a 2010 mindset, you’re missing out.
Walk onto almost any dealership service drive during the morning rush, and you’ll see the same story playing out. Repair orders pile up, advisors scramble
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen
A manufacturer warranty audit can often feel like a targeted attempt to claw back your hard-earned revenue. These reviews occur randomly, regardless of how well
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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