If you’re a SERVICE MANAGER, you already know this: Motivating technicians isn’t getting easier. Talent is harder to find. Expectations are higher. And the old
Every dealer knows the struggle—an efficient service bay can turn into a headache overnight. High turnover, sluggish productivity, and burned-out team members all threaten your
Ever wonder why some service departments run like a well-oiled machine, while others struggle with missed appointments, miscommunication, and high turnover? Well, the root cause
If you’re a SERVICE MANAGER, you’ve probably asked yourself this at some point: “Why can’t I get my technicians more motivated?” It’s a common frustration—and
Ringing phones used to mean new business. But look at it now, they often signal missed appointments and frustrated customers. Many dealerships struggle to keep
Walk into any dealership today and you’ll hear the same buzzword: AI. Everyone’s talking about it. Vendors are selling it. OEMs are hinting at it.
Numbers never lie in the service lane. Service departments run on strict metrics like labor efficiency, menu adoption, and retention. The environment operates as a
A well-built service department menu can dramatically improve profitability in a dealership service department. Yet many SERVICE MANAGERS never analyze or update their menu pricing.
Empty service bays are a nightmare for any dealership. Right now, finding and keeping skilled mechanics feels almost impossible. The workforce is shrinking, and experienced
Car owners often feel a familiar sense of dread when a dashboard light flickers on or a strange rattle starts under the hood. These unexpected
Leadership can either empower teams or leave them struggling. Service leadership, while effective, comes with its own risks. Without the right approach, leaders may unintentionally
Keeping customers happy after a purchase is where many businesses miss the mark. It is easy to focus on the first sale, but what comes
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Get weekly Fixed Ops strategies, leadership insights, and service drive tactics from Chris Collins & the SDR coaching team — delivered straight to your inbox.
This Step By Step Guide Will Teach You How To…
