“What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I just completed
One problem I’ve seen in many, many of the dealerships I’ve helped over the years, both those I’ve run or owned myself, and those owned
When it comes to automotive dealerships there are two areas of note: the front and the back. The front is what’s often referred to as
Transcription: Chris Collins $25,000 Service Manager Winner In my book, Irreplaceable Service Manager, I’ve outlined the 90-day roadmap to increase your profits, your CSI, your
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated
Where do you see the future of fixed op’s going? I think it’s a lot like in the computer industry, where you had Microsoft that dominated
There are several reasons why service managers fail in their jobs. Here’s a list of the top five of those reasons. I would suggest that you read
So this is a transcript of a webinar we did, and the main topic was effective labor rate. We’re going to give you some strategies
Excellent Customer Service: This is considered the main objective and goal of all Service Department Training, regardless if it’s in a start-up company or a Fortune
Operating your business for more than ten years will definitely require Fixed Operations Consultant (also Fixed Ops Consultant), who will help improve the process and
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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