Today on the show we talked about how long it takes people to perform used car reconditioning. Again, I’m Chris Collins. This is Christian Lafferty
Coming up today, we talk about how to solve any problem and what dispatchers have in common with a wedge blocking the front door to
Chris: Today we talk about is the future of our industry, just tires and alignments and Christian ways, the odds of his son’s life. Do
Today’s subject is the reason why hiring technicians is hard. We also are playing my new favorite bit, ‘Would You Rather?’ But first, Christian had
Christian and I had an interesting exchange yesterday. He thought I was trying to “open a loop” on him, which is an NLP thing. That’s
Opening Story The wildest thing happened last night. This is not one of my usual rants about business or leadership. Here in Downtown LA, we
If you want to get the most out of your Service or Parts Department, first you need to ask: What’s the purpose of a job
I hate my job!! Okay, that’s not true. It’s actually the exact opposite of true. Let me wind this back: Speaking engagements are a big
I was right– The automotive apocalypse is coming! Now that I have your attention, and before you sell all of your Tesla stock in a
We sell four different types of labor: Competitive – that would be your oil changes; things that drive traffic, get people in the door… Maintenance
How to Calculate Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know
These days, it’s more important than ever that businesses meet customers where they’re at. This means creating platforms that allow customers to engage when and
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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