Opening Story The wildest thing happened last night. This is not one of my usual rants about business or leadership. Here in Downtown LA, we
If you want to get the most out of your Service or Parts Department, first you need to ask: What’s the purpose of a job
I hate my job!! Okay, that’s not true. It’s actually the exact opposite of true. Let me wind this back: Speaking engagements are a big
I was right– The automotive apocalypse is coming! Now that I have your attention, and before you sell all of your Tesla stock in a
We sell four different types of labor: Competitive – that would be your oil changes; things that drive traffic, get people in the door… Maintenance
How to Calculate Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know
These days, it’s more important than ever that businesses meet customers where they’re at. This means creating platforms that allow customers to engage when and
It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service
Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting couldn’t have been
We’re midway through NADA Las Vegas and I’m losing my voice now. I just completed my third Gamification workshop on how to convert in the service drive.
“What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I just completed
One problem I’ve seen in many, many of the dealerships I’ve helped over the years, both those I’ve run or owned myself, and those owned
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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