The success of an automotive dealership, or any businesses, depends on how many customers they cater to. And building a database of many customers depends
The Answer to Customer Retention Hi everybody, Chris Collins here, and Mario. This video we want to talk about the answer to customer retention. And
Sales people would only be too eager to talk about the product they are selling. That is much the same to automotive service advisors
Service advisors would naturally assume that the car is the most important thing to the customer. Given their point of view, it is. But
People develop a certain set of expectations based on familiarity. We often plan our days in anticipation of the things we expect to happen. Good
I was flipping through some TV channels the other day and stayed on one stupid comedy movie that was mildly amusing me for a few
Would you want to work with an employer who isn’t a man of his word? Imagine if at payday, he says, “I know I promised
As the old Chinese saying reminds us; “A good listener is as powerful as a good speaker,” one cannot speak of something when he doesn’t
Everyone has their own natural negotiation style. And, being able to identify your own style and those of other parties, as well as being able to
A Revolution in Training, So Effective, You Don’t Want It In The Hands Of Your Competition! In this unique and intensive online training, your advisors are going
Service Managers Twenty (20) Group is a regular mastermind meeting held every other month intended for Auto Dealership Service Managers where experiences in different automotive
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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