What Does an Automotive Sales Consultant Actually Do?
Quick Answer An automotive sales consultant guides customers through the entire car-buying journey, from the initial greeting to the final vehicle delivery. They also handle daily administrative duties like tracking digital leads, maintaining the showroom, and collaborating with other dealership departments. To succeed, they rely on strong interpersonal skills and deep product knowledge to negotiate […]
5 Things SERVICE ADVISORS Say That Customers Really Hate
Service Drive Revolution — Episode #382 Official Full Transcript Host: Chris Collins Guest: Chris Hogland Published: November 2, 2026 Duration: 50:22 Listen on Apple | Listen on Spotify Continuing our ongoing focus on customer experience, shop floor execution, and fixed operations growth, Service Drive Revolution — Episode #382 tackles the friction points that ruin dealership […]
Service Advisor Follow-Up: Why Advisors Miss Customers
Quick Answer Service advisors miss follow-ups because they are overwhelmed by disorganized workflows and high call volumes, not because they lack effort. Outdated manual notes and unclear prioritization cause critical customer inquiries to slip through the cracks. Dealerships can eliminate these gaps by implementing structured communication sequences and modern automation tools like CRM reminders. “It’s […]
What Does a Car Dealership Valet Do? Career Guide 2026
Quick Answer A car dealership valet manages front-of-house operations by safely transporting vehicles, welcoming guests, and tracking key inventory. The role requires strong driving skills, keen spatial judgment, and excellent customer service to navigate busy dealership lots. With an average annual salary of about $35,617, this position offers a valuable entry point for career advancement […]
Service Advisor vs Mechanic: What’s the Difference?
Quick Answer A Service Advisor manages customer communication, scheduling, and sales from a front-office environment, focusing on clear dialogue and administrative coordination. Conversely, a Mechanic works on the shop floor, performing hands-on technical diagnostics, repairs, and component maintenance using heavy tools. While advisors rely on strong interpersonal skills and commission-based pay, mechanics depend on deep […]
What Does a Car Dealership Porter Do? Duties & Salary Guide
Quick Answer A car dealership porter is an entry-level employee responsible for moving, staging, and performing basic vehicle maintenance. This physically demanding role requires a valid driver’s license, stamina, and the ability to work in various weather conditions. Porters earn a national average of $32,212 annually and often use the position as a gateway to […]
How to Create a Dealership Service Training Calendar
Quick Answer A structured dealership service training calendar moves teams from reactive instruction to a system that drives performance, retention, and operational accountability. An effective program balances technical skills, customer communication, and system compliance through data-driven needs analyses and strategic seasonal focus areas. To maintain shop throughput without sacrificing learning, dealerships should schedule training using […]
Why Choose a Dealership Service Center Over Independent Shops?
Quick Answer Dealerships use factory-trained technicians and proprietary diagnostic tools to ensure accurate repairs. They exclusively install genuine OEM parts backed by nationwide warranties to protect your vehicle’s long-term value. Customers also benefit from seamless recall processing, documented service histories, and convenient premium amenities. When your vehicle needs service, where do you take it? That’s […]
Transcending the Drive: Inside the Top Dog 2026 Coaches Roundtable
Service Drive Revolution — Episode #3 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 26, 2026 Duration: 52:15 Listen on Apple | Listen on Spotify Building on our ongoing focus on fixed operations growth and dealership leadership, Service Drive Revolution — Episode #381 brings together the Chris Collins Inc. […]
How Much Do Service Advisors Make? Salary & Bonus Guide
Quick Answer Entry-level service advisors typically earn between $40,000 and $50,000 annually, while top-tier professionals can exceed six figures. A huge portion of this total income usually comes from performance-based commissions and bonuses rather than a flat base salary. Ultimately, an advisor’s exact pay depends heavily on individual sales metrics, customer satisfaction scores, and geographic […]
How Much Is the Average Car Salesman Commission?
Quick Answer Car salespeople typically earn a commission between 20% and 30% of a vehicle’s front-end gross profit. Before calculating this payout, most dealerships subtract a flat overhead fee known as a “pack.“ For deals with little to no profit margin, salespeople receive a guaranteed minimum flat commission ranging from $100 to $300. While energy […]
How Do High-Performing Advisors Control Dealership CSI Score
Quick Answer High-performing advisors control Customer Satisfaction Index (CSI) scores by shifting from high-pressure sales to a consultative approach built on transparent, tiered repair recommendations and visual evidence like Digital Vehicle Inspections. They follow consistent service-drive workflows, including strategic appointment scheduling, thorough pre-visit preparation, proactive updates, and structured customer interactions. By focusing on long-term client […]
