Can Tablets And Video Inspections Save Your Service Drive?
People perceive that I’m against tablets and video inspections. And that’s just not the case. More manufacturers are turning to these technologies and that’s just the way of the world, but there’s an important lesson here regardless. Let’s say you’re living in Alaska and you’re running low on food, and you’re getting snowed in. All […]
Identifying And Handling A Toxic High Performer
Things have gotten out of hand…you have an employee that outsells everyone else in the service drive. They’re consistently the highest performer of the bunch. But their attitude is ruining the culture of your dealership. Does this scenario sound familiar to you? We call this kind of employee a toxic high performer. If you’re unsure, […]
Getting Promoted From Porter To Dealer w/ John Taylor
We tried something a bit different on the podcast this week and it was a great success. To show our audience the possibility of getting promoted to top from the very bottom, we brought in John Taylor from Pure Honda Ferndale. John started out as a porter when he was just 17 years old and […]
How To Hire Quality Automotive TechniciansÂ
It’s no secret that it’s more difficult to find automotive technicians than ever before. Not only are less bright-eyed technicians entering the workforce in the 21st century, but decades of mistreatment and underappreciation have created a jaded and discouraged talent pool. Technicians that once loved their jobs have come to despise the profession, and we’re […]
5 Characteristics of High-Quality Technicians
In our industry there are all different types of technicians with varying skill levels and abilities. But in my experience, there are a handful of qualities that unify all of the best technicians. On this week’s podcast, Coach Christian and I narrowed down the 5 characteristics of high-quality technicians across the board. I think there […]
How to Motivate The Unmotivated
Inspiring motivation in unmotivated employees can be a tricky thing. I could give you ideas for fun games, competitions, and perks to test out. And all of those tactics work to varying degrees. But first I’d like to challenge you to think a little deeper. It might be time to look at yourself. Most of […]
How Obsession Drives Higher Performance
I obsess over what I do for a living. And I don’t see anything wrong with that. I’ve found something that I love and I give it everything I’ve got. I don’t struggle with time management because I’completely devoted to achieving my goals. My work is my life and vice versa, and I see no […]
What Dealers Get Wrong About Gross Profit
The sad truth is that most people running businesses in our industry don’t have much experience in Fixed Ops. The variable side is given more attention and that’s just the way it’s always been. When it comes to service, they just say “get me gross profit.” But what they mean is: get me profit. But […]
What’s Causing Your Time Management Issues
Poor time management is the symptom, not the cause. There are two big things to keep in mind when we talk about time management issues: your commitment to your goal, and your leadership skills. You need to make sure that you’re actively committed to a goal that inspires and motivates you. And on top of […]
How To Deal With Angry Customers
Mistakes happen. Things go wrong. Every once in a while, a repair is not going to come out perfect. And even more often, things will take longer than you anticipated. These kinds of issues are of course the last thing that a customer wants, but they’re inevitable. As a service advisor, it’s your job to […]
