How Much Missed Calls Revenue Is Your Service Dept Losing
Missed calls are one of the most overlooked problems for service departments. When a customer calls to book a service, ask about a repair, or check a price, and no one answers, it’s more than just a missed conversation. Over time, these missed calls can lead to lost appointments, lower customer retention, and lost revenue. […]
How Leadership Shapes Success in the Service Drive
Most people in automotive think leadership starts when you get promoted. It doesn’t. Leadership usually starts much earlier—through adversity, perspective, personal growth, and the decisions you make long before anyone gives you a title. In Service Drive Revolution #359, Chris Collins shared one of the most personal stories ever discussed on the show. From growing […]
How Can Video MPI Increase Customer Repair Confidence
The moment a customer drops their keys at your service desk, doubt often lingers. Many worry about the repairs their vehicle needs and question the recommendations they receive. That level of uncertainty slows approvals and weakens trust. For sure, every dealer knows that a lack of customer repair confidence creates tough conversations and missed opportunities. […]
How to Win Back Service Customers at Your Dealership
Keeping service customers coming back isn’t always as simple as offering a great deal or sending a reminder email. Many car dealers are still wondering why loyal customers drift away, often without warning. The thing is, most service customers don’t just represent missed opportunities. Rather, they can also impact your dealership’s reputation and referral network. […]
How Do You Get Promoted on the Dealership Management Path
Climbing the dealership management path might sometimes feel like hitting a wall. We know exactly how you feel. Many hardworking advisors and technicians reach a point where they want more responsibility but aren’t sure how to make a real impact or show they’re ready for the next step. If you are just like one, staying […]
Dealership Weekend Service Hours: Are They Really Worth It?
Finding time to get vehicles serviced shouldn’t feel like a juggling act for your customers. Too often, busy schedules leave little room for necessary maintenance, causing frustration for both sides and sometimes sending valuable business elsewhere. Been there, done that. We know so many dealers that limit their hours and then wonder why drivers head […]
How Do Dealership Fixed Operations Drive Profit & Loyalty
It’s no secret that shrinking profit margins on new car sales are putting pressure on dealerships to find other reliable income streams. But, did you know? Often overlooked, dealership fixed operations can be the missing link between just getting by and thriving in a competitive market. Many dealers struggle with stagnant service departments, underperforming parts […]
How Digital Service Check-In Is Changing the Service Drive
Every dealer knows the 7:00 AM rush can make or break the service department’s day. Lines form, paperwork piles up, and customers start to wonder just how long they’ll be stuck waiting. Service advisors are stretched thin, manual entry slows everything down, and key details can get lost. By that moment, it eventually leads to […]
Why Some SERVICE ADVISORS Get Promoted—And Others Don’t
A lot of SERVICE ADVISORS want to move into leadership. But wanting the promotion and being ready for it are two very different things. In Service Drive Revolution #358, Chris Collins and the team answered a listener question about career growth in the automotive industry—and the conversation hit on something many dealership employees struggle with: […]
Fixed Ops Process Improvement: Dealership Success Roadmap
Many dealers know the frustration of watching customers drift to independent shops or quick-lube chains. The reason? Long wait times, inconsistent service, and a lack of clear communication all add up, making it tough to earn lasting trust or keep service bays full. Without a streamlined approach, profits will go downhill, and customer retention becomes […]
BDC Appointment Training Tips for Dealership Success
A full calendar means nothing if appointments fall through the cracks or customers are left waiting. Most dealerships face a common roadblock—fragmented phone processes, missed opportunities during calls, and teams struggling to secure appointments consistently. When your agents lack a clear roadmap or the right skills, customer experiences suffer, and valuable business walks out the […]
How Does Poor Dealership Customer Experience Hurt Revenue
Most car dealers work hard to keep their lot full and prices sharp, but something often gets overlooked. Have you ever asked regularly how customers feel during each visit? A dealership customer experience that falls flat drives people away, even when the cars and deals check all the boxes. Customers remember not just what they […]
