Mastering Service Drive Sales: 5 Strategies for Success 

If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit out by this job, and it’s not because they lack skills or work ethic. It’s because they’re focusing on the wrong things. So, let’s break down what really matters and […]

Mastering Service Drive Sales: 5 Strategies for Success 

In the fast-paced world of automotive service, making sales can often feel like an uphill battle. We’ve all been there – trying to explain additional services to a customer while juggling multiple appointments and dealing with the usual chaos of the Service Department.   But what if we told you there are ways to make […]

5 Costly Mistakes Dealers Make in Their Service Departments 

As someone who’s been in the automotive industry for decades, I’ve observed numerous dealerships make the same mistakes repeatedly. These errors, particularly in Service Departments, can significantly impact profitability. Let’s examine the five most critical mistakes and how to avoid them.  1. Prioritizing Metal Over the Curb (Vehicle Sales Over Service)  Many Dealers focus excessively […]

5 Game-Changing Strategies to Attract Top Talent to Your Service Drive 

The hiring game in our Service Departments has changed. Big time.  For years, we’ve all been singing the same tune: “We can’t find enough Techs!” But guess what? Our recent coaching calls have revealed a surprising twist. It’s not just about Techs anymore. Advisors are becoming just as hard to find and keep.  So, what’s […]

Unlocking Excellence: Insider Secrets of Elite Automotive Service Managers

Hey there, Chris Collins here! I’ve been in the automotive industry trenches for over 25 years, and I’ve seen it all when it comes to service managers. Some struggle to keep their heads above water, while others seem to effortlessly lead their teams to success. So, what’s the secret sauce that separates the average from […]

Mastering Customer Communication in the Service Drive 

Chris Collins here. If you’ve been in the Service Drive for any length of time, you know that customer communication can make or break your success. It’s not just about what you say, but how and when you say it. In this post, I’m going to share some insights on how to master customer communication […]

Elevating Your Service Game with Unreasonable Hospitality 

 I recently had the pleasure of sitting down with Will Guidara, former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Our conversation centered around the concept of “unreasonable hospitality,” which is the central theme of Will’s best-selling book and the guiding […]

Be a Teacher, Not a Preacher: Effective Service Manager Training 

As a Service Manager, have you ever found yourself wondering whether you should be a teacher or a preacher? It’s a question that I’ve asked myself countless times over the years, and I’ve come to realize that the answer is clear: if you want to create a winning culture in your service department, you need […]

Eliminate Comebacks: The Silent Killer in Your Service Department 

Comebacks are the silent killer that can slowly erode your dealership’s reputation, customer loyalty, and bottom line. If you’ve been in the automotive industry for any length of time, you know that comebacks are a major problem that can cost you big time. But despite the devastating impact they can have, most dealerships don’t have […]

Is Technology Hurting Your Service Department Communication? 

Technology has become an integral part of our daily lives in today’s fast-paced world, and the automotive industry is no exception. Service Departments across the country have eagerly embraced various technologies to streamline processes, increase efficiency, and improve the overall customer experience. However, as someone who’s been in the automotive industry for over 25 years, […]

Video Inspections in Service Departments: Hype or Game-Changer? 

In the world of Automotive Service Departments, it seems like there’s always a new “magic pill” promising to solve all our problems and skyrocket our profits. Lately, the buzz has been all about video inspections and tablets. But are these technologies really the game-changers they’re cracked up to be? Let’s separate the hype from the […]

How to Eliminate Bad Attitudes Permanently in Your Service Department 

Dealing with bad attitudes that start to affect the Service Drive is an all-too-common predicament for Managers. Left unchecked, negativity spreads between Advisors faster than a flash flood. Before you know it, you’ve got complaining customers, plunging car counts, and payroll well above profits.  So today, we’re going to talk about how to effectively eliminate […]