The Dealership Business Model: Winning The Customer Service Game

Customer experience isn’t just a buzzword – it’s a core component of any successful Dealership. Most dealerships aren’t given a lot of room to be creative and entrepreneurial, but customer experience is a facet of the business you can control. As customer care worsens by the day, you can establish a system that bucks the […]

Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!

As a preview to Top Dog 2024, we are re-releasing the podcast we did with Will Guidara, the bestselling author of ‘Unreasonable Hospitality’. Back in April, Will’s team did an in-person workshop during the Coaching meeting as part 1 of a 2-part agreement with him. The second part of that agreement is that he is […]

Grilling Up Success: What BBQ Can Teach Your Service Department 

We had Harry Soo, a BBQ champion, on Service Drive Revolution recently. Now, you might wonder what barbecue has to do with running a Service Department. And it turns out…it’s quite a bit.  Embracing New Challenges  Harry’s story is pretty remarkable. He went from being an airline pilot to an IT professional, and then became […]

What’s Your Dealership Really Worth? The Service Department Impact 

Most Dealership owners and Service Managers don’t fully grasp how your Service Department directly impacts your Dealership’s overall value. This isn’t just financial jargon…it’s about understanding the real worth of your business.  The 8x Multiplier  Every dollar your Service Department makes or loses is potentially multiplied by factor of 8x when determining your Dealership’s worth. […]

5 Essential Steps to Make Your Service Department Profitable 

If you’re running a Service Department, or you’re a Dealership owner overseeing one, you’re probably leaving money on the table.   I’m going to share with you the five essential steps that can transform your Service Department into a profit powerhouse. Whether you’re looking to fine-tune an already successful operation or seeking ways to boost your […]

Economic Downturns: What Dealerships Should Not Do 

Dealership pre-tax profits are down 33%. It’s a significant hit, and it’s got a lot of Dealerships worried. But what concerns us isn’t the decline itself – it’s the potential for Dealerships to repeat costly mistakes we’ve seen in past downturns.  The Costly Mistake of Panic Cutting  When profits take a nosedive, there’s a knee-jerk […]

Unlock Hidden Profits: Tapping Customer Niches in Your Service Drive 

The automotive industry is facing a significant challenge: overlooked customer niches. These untapped markets are costing dealerships serious money, but together, we can turn this around.  The 14-Year-Old Goldmine  Here’s a stat that’s changing the game: the average car on the road is now 14 years old. This isn’t a problem…it’s an opportunity the industry […]

Your Dealership’s Economic Survival Plan  

Let’s talk about something most Dealerships don’t want to think about…economic downturns. They’re coming, whether we like it or not. The real question is: are you ready?  The State of Dealerships Today  Most Dealerships are one bad month away from serious trouble. Why? Because they’re stuck in old thinking patterns. All eyes on moving metal, […]

Kiosks vs. Humans: Lessons from McDonald’s for Your Service Drive 

I saw something interesting at McDonald’s the other day. Those kiosks they’ve got everywhere now? They’re changing how people buy food.  These things are upselling like crazy. They handle tons of customers without getting tired. And they even make every order feel personal.  It got me thinking about our Service Drives and how we’re trying […]

The Financial Crisis in Fixed Ops: Why Service Managers Are Set Up to Fail

Most Service Managers can’t read a financial statement. Yeah, you heard that right. The person running your Service Department, often the backbone of your Dealership, probably doesn’t understand the numbers that keep your business alive.  This isn’t just a problem. It’s a crisis waiting to happen, especially as Fixed Ops becomes more critical to Dealership […]

Rethinking Service Department Culture: Beyond the Happy Hour 

Let’s talk about culture in your Service Department. And no, I don’t mean ping pong tables or pizza Fridays.  I’ve been in this business a long time, and I’ve seen countless Dealerships get culture all wrong. They think it’s about making everyone happy, ensuring everyone gets along, or creating a “fun” work environment. But here’s […]

Embracing AI in the Service Drive: A Game-Changer for Dealerships 

Today, we’re diving into a topic that’s creating a lot change in our industry – artificial intelligence. Now, I’m not here to tell you that robots are taking over. Instead, I want to share how AI is becoming an incredible tool that’s enhancing our Service Departments and making our jobs easier and more effective.  AI: […]