Squeezing Every Last Drop of Profit from Your Mobile Service

Wondering how to maximize mobile service profitability? Coach Christian and I recently discussed mobile service best practices, and I realized many departments leave easy money on the table.  Most Dealers view mobile service as merely a cost center rather than a strategic profit possibility. With the right systems, mindsets, and execution, mobile presents immense revenue […]

Why Leadership Training Fails to Inspire True Followership

Let’s have an honest chat about leadership training for maximum followership. I’ve been to hundreds of seminars and workshops over my career. Read endless books detailing the qualities and behaviors that supposedly make great leaders. But in my experience, most miss the core point. They mistake management training for leadership training. Most so-called leadership training […]

9 Critical Mistakes Service Advisors Make and How to Fix Them

A few common oversights turn even the sharpest Advisors into profit leaks. I’ve seen behind the curtain…I know exactly why about 50% of customers now bounce from Dealership service bays, never to return. But here’s the good news – these faults are totally fixable. Let’s walk through the 9 common mistakes Service Advisors make that […]

Overcoming Customer Objections in Auto Service: The #1 Mistake Shops Make That Costs You Sales

Getting customer objections is frustrating for Service Advisors. You want to help, but customers  just don’t seem confident in moving forward. The truth is, every Service Advisor struggles with this at times. But overcoming objections gets easier when we have the right tools and strategies. This isn’t about blame or self-doubt. It’s about growth – […]

Is Repair Order Count Really The Problem? A Better RO Strategy To Skyrocket Profits

Well, it’s January again, and you know what that means – every dealership in the country is panicking about their repair order count! “RO count is way down! We gotta pump those numbers up, or we’ll go under!” Then, the madness ensues as Managers demand more and more volume without an ounce of strategy behind […]

3 Counterintuitive Secrets to Skilled Technician Retention

The Technician shortage is looming. Baby boomers keep retiring while fewer young prospects enter the talent pipeline. So, how do you keep the all-stars you already have? Most shops play defense by cutting costs instead of investing in culture. But saving a few bucks won’t compete with the coming crisis. You need people to feel […]

What Your Shop Secretly Reveals About You as a Leader: Service Department Red Flags

Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and dismal CSI scores no matter what you try?  I get it. Running a thriving shop in the black feels next to impossible some weeks. But I promise, it doesn’t have […]

Exposing the 5 Profit-Sucking Causes of Unapplied Labor

When was the last time you peeked behind the curtain of your Service Department’s unapplied labor? If the answer is never, I’ve got some potentially ugly truths you need to confront. Hidden profit killers are likely lurking unseen right under your nose.  But don’t worry – today, I’ll shed some light on what’s really hiding […]

2024 Auto Industry Outlook: Consolidation, and Bailouts

It’s a new year and a clean slate as the calendar turns to 2024.  Rather than set resolutions, I wanted to peer into my crystal ball and play fortune teller, forecasting some of the key trends, developments, and, yes, even baseball outcomes that could unfold across automotive in the coming year.  We covered plenty of […]

5 Mistakes That Sink Newbie Service Managers 

So you just got promoted to Service Manager, congrats!  You’re feeling pumped to make your mark on the shop and take things to the next level… until stuff starts going haywire. Angry calls pile up as Techs shrug off solutions. Falling CSI scores, but expectations stay sky-high. That shiny title now feels more anchor than […]

Winter Mindset Shifts That Grow Service Revenue

For many, the first frost ignites dread rather than delight. Plummeting temperatures seemingly usher in declining sales and icy greetings from customers. Most Service Managers resign themselves to a slow season of short, frozen days with little action. But what if that winter mind funk proves totally false and self-imposed? I recently sat down with […]

2023 Service Comebacks Fueled by Coaching Accountability

Chris Collins coming at you about some things I picked up in the auto-sphere this past year. A few so-called “experts” out there are making big promises about juicing up Service Departments. But between you and me, when the rubber meets the road, dealers aren’t seeing enough extra profits to justify the tab. I don’t […]