How Many Repair Orders Per Advisor Daily Is Ideal

Ever feel like your service advisors are drowning in paperwork instead of building real connections with customers? Chasing high numbers with repair orders per advisor daily might look impressive on paper, but it actually leads to stressed staff, lost profits, and disappointed guests. When volume becomes the focus, quality and trust often take a back […]

How to Boost Fixed Operations in Dealerships Today

Whenever cars require repairs or service, this may easily become a stressful event for the customers and a logistical nightmare for dealerships. Service delays, outdated processes, and a lack of customer trust can lead to lost revenue and missed opportunities to build stronger relationships. Simply put, these issues can keep fixed operations from reaching their […]

Unlock Hidden Profits: Tapping Customer Niches in Your Service Drive 

The automotive industry is facing a significant challenge: overlooked customer niches. These untapped markets are costing dealerships serious money, but together, we can turn this around.  The 14-Year-Old Goldmine  Here’s a stat that’s changing the game: the average car on the road is now 14 years old. This isn’t a problem…it’s an opportunity the industry […]

Mastering Service Drive Sales: 5 Strategies for Success 

If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit out by this job, and it’s not because they lack skills or work ethic. It’s because they’re focusing on the wrong things. So, let’s break down what really matters and […]

Maximizing Parts Inventory Management: Automatic Stock Replenishment vs Parts Manager Experience 

A debate that affects Parts Departments across the country: whether automatic stock replenishment or good old-fashioned Parts Manager experience is the better approach for managing inventory.  The Stakes are High   Before we dive into the pros and cons of each approach, let’s take a step back and acknowledge just how critical effective Parts Inventory […]

The Difference Between 30% and 50% Net-to-Gross

When it comes down to it, there are tons of service advisors and managers out there, right? You might be one of the best or even the best at your dealership or service center, but how do you stack up across the market? The only way to find out is to line yourself and your […]

FIXED OPERATIONS IS YOUR BUSINESS BACKBONE

When it comes to automotive dealerships there are two areas of note: the front and the back. The front is what’s often referred to as the sales area. It is here where customers go to buy their cars. Simply put it is where the business gets its sales from. That said, there’s also another sales […]

CHRIS COLLINS $25,000 SERVICE MANAGER WINNER

Transcription: Chris Collins $25,000 Service Manager Winner In my book, Irreplaceable Service Manager, I’ve outlined the 90-day roadmap to increase your profits, your CSI, your effective labor rate. It’s not the kind of book that a normal consultant would write. The end goal is not to get you to hire me, because I don’t consider […]

SERVICE MANAGER LIBERATION

So this is a transcript of a webinar we did, and the main topic was effective labor rate. We’re going to give you some strategies to instantly increase your effective labor rate and give you some insight into how it works. We help our clients achieve effective labor rates that are not only higher than […]