What It Takes to Go From Service Advisor to Service Manager
Service Drive Revolution — Episode #378 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 5, 2026 Duration: 49:57 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution Episode #378 tackles one of the biggest career transitions in […]
Why You Don’t Need Advisor Training
Service Drive Revolution — Episode #377 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 21, 2026 Duration: 57:49 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution — Episode #377 tackles a controversial truth: training your SERVICE […]
How To Avoid Socialism In The Service Drive
Service Drive Revolution — Episode #376 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 15, 2026 Duration: 54:32 Listen on Apple | Listen on Spotify Following up on the massive conversations sparked by last week’s episode regarding technician pushback and changing shop floor dynamics, Service Drive Revolution – Episode […]
Is “Socialism” Coming to Your Service Drive?
Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Why Aren’t Fixed Ops Saving Dealerships?
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen on Apple | Listen on Spotify Across automotive retail, front-end new and used vehicle sales are slowing down, and gross margins are compressing. Historically, when sales drop, dealership fixed operations […]
How Dealerships Can Minimize Parts Obsolescence
Parts obsolescence can sneak up on even the most organized parts departments. Yes, you heard it right. At this point, extra inventory piles up, shelves fill with slow-moving parts, and valuable capital ends up tied in stock that barely moves. For many dealers, this isn’t just clutter. It means reduced cash flow, lost margins, and […]
What Is Service Absorption and Why Dealers Track It Closely
Do you want to know a common challenge for dealerships nowadays? It’s about how to keep profits up as new and used-car margins shrink. Often, the focus stays on sales, but this leaves a gap when those numbers don’t meet expectations. When service and parts departments aren’t pulling their weight, resources will eventually get stretched […]
Why Customer Retention Beats Expensive Marketing
Dealership customer retention is one of the most effective ways to drive long-term growth and profitability. Many dealerships spend countless hours discussing advertising, lead generation, and marketing campaigns while overlooking the customers they already have. The focus often shifts to attracting new business instead of creating experiences that keep existing customers coming back. Which platform […]
Fixed vs Variable Ops: What Every Dealer Should Know
Ever wonder why your dealership’s numbers swing wildly one quarter and remain steady the next? The answer comes down to the core functions driving your business—fixed vs variable ops. Confusion around these two segments can lead to missed revenue, wasted marketing spend, and lost customers. When sales can rise or fall without warning and service […]
What’s the Secret to a Successful Auto Service Turnaround
When a once-thriving service department hits a plateau, the symptoms slowly become crystal clear. You start to notice declining profitability, a disengaged workforce, and the breakdown of established workflows. Many dealers face these frustrating setbacks, yet identifying where to start with a true auto service turnaround can feel overwhelming. Now, if you want to turn […]
How Do Customer Pay ROs Drive Profits for Dealers
Customer pay ROs often get overlooked in the rush to handle warranty work and internal repairs. But ignoring these jobs means missing out on an opportunity that impacts every corner of your dealership. It can hit your revenue, customer retention, advisor performance, and trust. When customer pay ROs aren’t managed effectively, dealers can see inconsistent […]
Fixed Ops Process Improvement: Dealership Success Roadmap
Many dealers know the frustration of watching customers drift to independent shops or quick-lube chains. The reason? Long wait times, inconsistent service, and a lack of clear communication all add up, making it tough to earn lasting trust or keep service bays full. Without a streamlined approach, profits will go downhill, and customer retention becomes […]
