Why You Don’t Need Advisor Training
Service Drive Revolution — Episode #377 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 21, 2026 Duration: 57:49 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution — Episode #377 tackles a controversial truth: training your SERVICE […]
How To Avoid Socialism In The Service Drive
Service Drive Revolution — Episode #376 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 15, 2026 Duration: 54:32 Listen on Apple | Listen on Spotify Following up on the massive conversations sparked by last week’s episode regarding technician pushback and changing shop floor dynamics, Service Drive Revolution – Episode […]
Is “Socialism” Coming to Your Service Drive?
Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Why Aren’t Fixed Ops Saving Dealerships?
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen on Apple | Listen on Spotify Across automotive retail, front-end new and used vehicle sales are slowing down, and gross margins are compressing. Historically, when sales drop, dealership fixed operations […]
How to Reduce Parts Obsolescence in Your Car Dealership
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen on Spotify In Service Drive Revolution Episode #370, Chris Collins, Adam Krey, and Hogi answer a question from a Parts Director about the differences between automotive and heavy-duty truck Parts […]
How to Increase Effective Labor Rate at Your Dealership
Many dealership leaders pay close attention to their posted labor rate, but far fewer understand the impact of their effective labor rate. The difference between the two can quietly cost your service department thousands of dollars each month. While many dealerships assume an effective labor rate should naturally fall below the posted rate, that mindset […]
Why More Service Traffic Isn’t the Answer
Most dealership leaders say the same thing when service sales start to flatten: “We need more traffic.” At first glance, that sounds logical. More appointments should mean more repair orders, more labor sales, and more profit. In this episode of Service Drive Revolution #368, Chris Collins, Adam, and Hogi challenge that assumption and explain why […]
Top 5 Mistakes SERVICE MANAGERS Make That Hurt Their Dealership
SERVICE MANAGER mistakes can quietly hold back even the best dealership service departments. From delaying important decisions to avoiding accountability, these common leadership habits can reduce profitability, frustrate employees, and hurt the customer experience. The challenge is that some of the most common leadership mistakes don’t seem like mistakes at all. They often sound reasonable—or […]
How Service Advisors Improve Customer Retention Rates Now
Keeping customers from drifting to the competition is one of the toughest challenges dealerships face. A lot of dealers would agree for sure. Customer retention rates often slip when a visit feels like nothing more than a transaction or when a customer doesn’t get the follow-up they expect. When the experience feels impersonal and communication […]
Why Service Advisor Turnover Is High and How Dealers Fix It
Ask any dealership leader what keeps them up at night, and service advisor turnover is usually near the top of the list. The numbers paint a clear picture—43% turnover, according to the latest NADA Workforce Study, with the cost of constant hiring and training piling up. Beyond the numbers, every lost advisor creates workflow gaps, […]
High Performing Service Advisors: 7 Traits That Drive Results
What separates average advisors from high performing SERVICE ADVISORS? Success in Fixed Ops is not luck.It is not traffic.And it is never just the location. In Service Drive Revolution #349, the conversation focuses on the seven core traits that consistently show up in top SERVICE ADVISOR performance across hundreds of dealerships. If you are a […]
How to Reset a Toxic Shop Culture and Get Your Technicians Back on Your Team
There’s no easy button for fixing a struggling shop culture—but there is a process. And if you’re a service manager or service advisor trying to regain control of a shop where the technicians are “running the show,” you already know the stakes are high. Technician morale, productivity, respect for leadership, CSI, and even retention are […]
