Transcending the Drive: Inside the Top Dog 2026 Coaches Roundtable
Service Drive Revolution — Episode #3 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 26, 2026 Duration: 52:15 Listen on Apple | Listen on Spotify Building on our ongoing focus on fixed operations growth and dealership leadership, Service Drive Revolution — Episode #381 brings together the Chris Collins Inc. […]
Why Your Dealership Can’t Find Mechanics (And How to Fix It)
Service Drive Revolution — Episode #380 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 19, 2026 Duration: 50:02 Listen on Apple | Listen on Spotify Continuing our deep-dive into dealership culture, fixed operations growth, and shop floor execution, Service Drive Revolution — Episode #380 tackles two major industry roadblocks: […]
How To Drive More Traffic To Your Service Drive
Service Drive Revolution — Episode #379 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 12, 2026 Duration: 1:01:00 Listen on Apple | Listen on Spotify Continuing our deep dive into fixed operations growth and department capacity, Service Drive Revolution — Episode #379 tackles a universal dealership question: Does your […]
What It Takes to Go From Service Advisor to Service Manager
Service Drive Revolution — Episode #378 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 5, 2026 Duration: 49:57 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution Episode #378 tackles one of the biggest career transitions in […]
Why You Don’t Need Advisor Training
Service Drive Revolution — Episode #377 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 21, 2026 Duration: 57:49 Listen on Apple | Listen on Spotify Building on weeks of deep-diving into shop floor culture and productivity, Service Drive Revolution — Episode #377 tackles a controversial truth: training your SERVICE […]
How To Avoid Socialism In The Service Drive
Service Drive Revolution — Episode #376 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 15, 2026 Duration: 54:32 Listen on Apple | Listen on Spotify Following up on the massive conversations sparked by last week’s episode regarding technician pushback and changing shop floor dynamics, Service Drive Revolution – Episode […]
Is “Socialism” Coming to Your Service Drive?
Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Why Aren’t Fixed Ops Saving Dealerships?
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen on Apple | Listen on Spotify Across automotive retail, front-end new and used vehicle sales are slowing down, and gross margins are compressing. Historically, when sales drop, dealership fixed operations […]
How to Reduce Parts Obsolescence in Your Car Dealership
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen on Spotify In Service Drive Revolution Episode #370, Chris Collins, Adam Krey, and Hogi answer a question from a Parts Director about the differences between automotive and heavy-duty truck Parts […]
How to Increase Effective Labor Rate at Your Dealership
Many dealership leaders pay close attention to their posted labor rate, but far fewer understand the impact of their effective labor rate. The difference between the two can quietly cost your service department thousands of dollars each month. While many dealerships assume an effective labor rate should naturally fall below the posted rate, that mindset […]
Why More Service Traffic Isn’t the Answer
Most dealership leaders say the same thing when service sales start to flatten: “We need more traffic.” At first glance, that sounds logical. More appointments should mean more repair orders, more labor sales, and more profit. In this episode of Service Drive Revolution #368, Chris Collins, Adam, and Hogi challenge that assumption and explain why […]
Top 5 Mistakes SERVICE MANAGERS Make That Hurt Their Dealership
SERVICE MANAGER mistakes can quietly hold back even the best dealership service departments. From delaying important decisions to avoiding accountability, these common leadership habits can reduce profitability, frustrate employees, and hurt the customer experience. The challenge is that some of the most common leadership mistakes don’t seem like mistakes at all. They often sound reasonable—or […]
