Mastering Service Challenges: Essential Tips for Service Advisors and Managers
On this Drive By, Chris and Christian discuss how to mark up dealer parts for maximum profit and tackle the controversial diagnostic fee, offering tips on how to explain it to customers and build trust for future visits.
What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
On today’s Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor.
The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Chris & Christian discussed why Service Managers fail and how to avoid them
Boosting Service Department Profitability: A Quick Guide for Fixed Ops
Chris & Christian give tips for improving your Fixed Ops and profitability
Achieving Outstanding CSI: A Quick Guide for Fixed Ops
Chris & Christian give tips of improving your Fixed Ops and CSI
A Personal, Behind-The-Scenes Takeaways From Top Dog 2024
Chris & Christian give their personal, behind-the-scenes insights on Top Dog 2024.
The Dealership Business Model: The Math Matters… A Lot!
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
The Dealership Business Model: Winning The Customer Service Game
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!
Unreasonable Hospitality author Will Guidara joins the crew for SDR.
Unlock Hidden Profits: Tapping Customer Niches in Your Service Drive
The automotive industry is facing a significant challenge: overlooked customer niches. These untapped markets are costing dealerships serious money, but together, we can turn this around. The 14-Year-Old Goldmine Here’s a stat that’s changing the game: the average car on the road is now 14 years old. This isn’t a problem…it’s an opportunity the industry […]
Your Dealership’s Economic Survival Plan
Let’s talk about something most Dealerships don’t want to think about…economic downturns. They’re coming, whether we like it or not. The real question is: are you ready? The State of Dealerships Today Most Dealerships are one bad month away from serious trouble. Why? Because they’re stuck in old thinking patterns. All eyes on moving metal, […]
Mastering Service Drive Sales: 5 Strategies for Success
If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit out by this job, and it’s not because they lack skills or work ethic. It’s because they’re focusing on the wrong things. So, let’s break down what really matters and […]
