How Can Service Lane Follow-up Stop Customer Ghosting
Quick Answer Dealership customers may stop returning for service when the process feels inconvenient, pricing is unclear, or communication feels too sales-focused. Service departments can reduce customer drop-off by providing clear pricing, personalized digital updates, and consistent follow-up. Low-pressure outreach can also help re-engage customers who have stopped responding. Your service department is losing customers, […]
How Much Should Car Repairs Actually Cost?
How much should car repairs actually cost? Learn how labor rates, OEM vs. aftermarket parts, and diagnostic complexity determine fair pricing—and how advisors build trust through transparency.
Why Are You Losing Service Drive Revenue Each Day
Why are you losing service drive revenue every day? Discover how skipped walkarounds, weak inspections, and poor follow-up drain profit and the fixes that boost repair order averages.
Can Role-Playing Help Advisors Handle Tough Customers?
Quick Answer Role-playing helps service advisors handle tough customers. It provides a low-risk setting to practice difficult conversations and improve objection handling. Advisors can also build stronger emotional control. Through structured practice, staff learn how to calm frustrated vehicle owners. They also learn to explain complex repair bills clearly. In addition, real-time coaching helps them […]
How SDR Live Academy Improves Service Advisor Performance
SDR Live Academy improves service advisor performance through weekly live coaching. It also uses structured service drive workflows and real-time accountability. The platform teaches practical communication skills and consistent walkaround habits. In addition, it helps advisors present recommendations more clearly. As a result, dealerships can improve labor sales and customer satisfaction. Every morning, service drives […]
Declined Service Follow Up Scripts for Advisors 2026
How much potential revenue slips away when a customer tells your service advisor, “I’ll wait” on a recommended repair? Well, guess what. Most customers decline services not because they don’t see the value, but due to immediate budget or timing constraints. Such a common occurrence means a substantial portion of your service department’s income often […]
How Can Service Advisor Training Help Sell Without Pressure
Nothing turns a customer away faster than feeling pushed into unwanted maintenance. Many service advisors would agree that they struggle with this balance. On one hand, their job relies on selling. On the other hand, customers expect guidance, not a hard sell. That’s why high-pressure tactics might just create a quick sale, but they cost […]
How Should Service Advisors Handle Customer Objections
Every dealer knows that strong sales conversations rarely start with a simple “yes.” Instead, customer objections pop up at every turn. It may be questions about pricing, concerns about features, or doubts about financing, you name it. Now these moments can stall the deal, slow momentum, and sometimes cause you to lose a sale even […]
How Did Chris Collins Build the Best Advisor Training
Strong advisor training is the backbone of a dealership’s success, but it’s where many stumble. Too often, service advisors get thrown into the deep end, armed with theory but missing the practical tools to handle packed schedules, upset customers, and real-world curveballs. The gap between what advisors learn in a classroom and what actually happens […]
Are Your Fixed Ops Ready for the Summer Road Trip Surge 2026
It’s no secret that travel plans have started to look a little different this year. You will be shocked by packed airports, inflated costs, and complicated itineraries. The result? Many families and solo travelers feel weighed down before vacation even begins. Instead of bringing relief, these challenges can turn a getaway into a source of […]
How Do Dealership Fixed Operations Drive Profit & Loyalty
It’s no secret that shrinking profit margins on new car sales are putting pressure on dealerships to find other reliable income streams. But, did you know? Often overlooked, dealership fixed operations can be the missing link between just getting by and thriving in a competitive market. Many dealers struggle with stagnant service departments, underperforming parts […]
How Digital Service Check-In Is Changing the Service Drive
Every dealer knows the 7:00 AM rush can make or break the service department’s day. Lines form, paperwork piles up, and customers start to wonder just how long they’ll be stuck waiting. Service advisors are stretched thin, manual entry slows everything down, and key details can get lost. By that moment, it eventually leads to […]
