I’m always looking for ways to help dealership Managers improve their Service Departments. One area ripe for improvement is how we train and develop our automotive Technicians. With the ongoing shortage, retaining top talent is more critical than ever. I recently sat down with the SDR coaches to talk shop and share our best tips […]
Want to know the inside secrets of what separates the top-performing Service Advisors from the rest of the pack? After visiting hundreds of dealerships across North America and coaching countless advisors over the years, our team has identified the key qualities that the best of the best all share. In this article, I’ll reveal the […]
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service departments. Writing a book was never part of the plan. But in 2006, a mentor suggested I share my approach to help more Service Managers succeed. Thus began a 3 […]
Think about the market right now. Running the service department is hard as an automotive Service Advisor, and even more difficult than ever before with the technician and parts shortages. Whose job is it to relay these manufacturing and shipping delays to the customer? The Service Advisor. And with all these communications with customers to […]
We interviewed top 100 business coach, Dave Meltzer, to discuss the recent changes in the business and leadership scene. We talked about the accelerating changes in the industry and how to use Adaptive Leadership Training to excel with these changes. These changes are requiring managers to step up and become leaders. A lot of “leaders” […]
Coach Christian and Chris discuss the many different types of automotive service advisors at the dealership!
Building rapport with customers is key as a Service Advisor – learning to overcome sales objections will add to your bottom line.
Let’s talk about Repair Order Count! Welcome everybody to Service Drive Revolution. Today, we are gonna talk about the impending doom of future repair order count dropping. We know that the repair order count is gonna drop over the next 12 to 24 months, but why? And what can you do to get ahead […]
Today on Service Drive Revolution we’re going to talk about how to get promoted as a Service Advisor or Technician to being a Manager. Are you currently looking for a promotion? Do you feel tired of your current position? We’ll be covering… -What are the steps? -What are the things that you […]
I’m Chris Collins and this is Christian Lafferty and before we get started with our list, let’s talk about the news! Auto News Update #1: Solar Powered Vehicles Christian starts off by telling us the news, he announces, “We’ve got some good news. This was fascinating to me, there’s this article called […]