The Real Reason Service Managers Get Fired!

Every Service Manager knows that pit in your stomach. You’re about to let someone go. You didn’t sleep the night before. You know it’s the right decision, but you can’t shake the thought: What will this do to them? Chris Collins has been there. So has Christian. In fact, in this episode of Service Drive […]

The SERVICE ADVISOR Benchmark Breakdown: What Top Performers Are Doing

How do your service numbers really compare? In this episode of Service Drive Revolution, Chris Collins and Christian dive into live performance data from real service departments across the country. We’re talking actual numbers—broken down by brand—so you can see what top-performing service advisors are doing differently. If you’re a SERVICE ADVISOR, MANAGER, or FIXED […]

How to Train Quick Lube Techs into Master Technicians

Want to reduce tech turnover, close the skill gap in your shop, and build a long-term talent pipeline? Start by training your quick lube techs to become master technicians. In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty break down a proven system to grow homegrown talent—from day-one express techs to fully […]

Navigating the Next Crisis: What Great Dealerships Do Differently

The automotive industry is no stranger to disruption. From supply chain chaos to rising tariffs, every store eventually faces a challenge. But not all respond the same way. In this blog, we break down the dealership crisis leadership strategies that separate high-performing fixed ops departments from those that struggle. Based on a roundtable discussion from […]

Top Fixed Ops Performers: What Car Dealership Service Managers and Advisors Do Differently

What separates high-performing service departments from the ones that never quite hit their numbers? According to our team of seasoned fixed ops coaches, the answer isn’t as complicated as it seems. It comes down to mindset, habits, leadership—and a willingness to stop making excuses. Whether you’re a service advisor on the drive or a manager […]

The Future of Automotive: Culture, Leadership & Service Drive Excellence with Glenn Lundy

What does it take to thrive in today’s rapidly changing automotive world? According to industry leader Glenn Lundy, the answer lies in adaptability, strong leadership, and building a culture that evolves with the times. In a high-energy episode of Service Drive Revolution, Glenn joins Chris Collins to talk about dealership leadership, what separates successful stores […]

Maximizing Service Drive Revenue: Top Strategies Explained

Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. To gain deeper insights into optimizing service drive performance, we spoke with industry expert Jim Kozimor, who shared valuable strategies for SERVICE ADVISORS and MANAGERS looking to maximize […]

Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS

Running a successful dealership service department isn’t just about processing repair orders—it’s about building trust, enhancing customer satisfaction, and maximizing revenue without resorting to pushy sales tactics. Whether you’re a service advisor aiming to increase your average repair order (RO) or a SERVICE MANAGER striving to improve department profitability, these strategies will help you achieve […]

Mastering Service Challenges: Essential Tips for Service Advisors and Managers

As a Service Advisor or Manager, you’re the vital link between customers and Technicians. Your ability to handle pricing, communicate effectively, and manage expectations can make or break the customer experience. Let’s explore some key strategies shared in a recent Service Drive Revolution discussion to help you succeed and boost your service department’s performance. 1. […]

What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success

Starting your journey as a SERVICE ADVISOR is exciting, but it can also feel a bit overwhelming. This role is the heartbeat of the service department, where customer care, technical knowledge, and organizational skills come together. So, what should you expect as a new SERVICE ADVISOR, and how can you set yourself up for success? […]

The 9 Reasons Why Service Managers Fail (And How to Avoid Them)

Running a service department is challenging. It requires a mix of leadership, strategy, and solid systems to succeed. Yet, many service managers struggle because they fall into common traps. Here’s a breakdown of the nine reasons why service managers fail—and how to avoid them. 1. Choosing Comfort Over Challenges Many service managers stick to what’s […]

Boosting Service Department Profitability: A Quick Guide for Fixed Ops

As a Service Manager or Service Advisor at a dealership, you play a vital role in driving profitability. In today’s competitive market, achieving success goes beyond merely selling services; it requires a deep understanding of the key metrics that influence your business’s financial health. Let’s explore the core benchmarks and strategies that can help elevate […]