The SERVICE ADVISOR Benchmark Breakdown: What Top Performers Are Doing
In this post, Chris Collins and the SDR team break down real-world service advisor performance benchmarks—from hours per RO to labor sales—across top brands. Learn what sets high-performing advisors apart and how service managers and fixed ops leaders can use this data to drive better results.
How to Train Quick Lube Techs into Master Technicians
In this post, Chris and Christian break down how to train quick lube techs into high-performing master technicians. Discover real-world strategies for building career paths, improving retention, and growing your dealership’s next generation of talent.
Navigating the Next Crisis: What Great Dealerships Do Differently
In this post, Chris Collins and the SDR team break down how the best dealerships prepare for crisis. Discover proven leadership tactics, fixed ops strategies, and why some stores thrive while others freeze.
Top Fixed Ops Performers: What Car Dealership Service Managers and Advisors Do Differently
On today’s Service Drive Revolution, discover powerful service drive leadership strategies from Glenn Lundy, including how to adapt your dealership culture, empower your team, and future-proof your fixed ops department. A must-read for SERVICE ADVISORS and MANAGERS ready to level up.
The Future of Automotive: Culture, Leadership & Service Drive Excellence with Glenn Lundy
On today’s Service Drive Revolution, discover powerful service drive leadership strategies from Glenn Lundy, including how to adapt your dealership culture, empower your team, and future-proof your fixed ops department. A must-read for SERVICE ADVISORS and MANAGERS ready to level up.
Maximizing Service Drive Revenue: Top Strategies Explained
On today’s Service Drive Revolution, we dive into expert strategies for boosting service drive revenue with insights from industry leader Jim Kozimor. Learn how top service advisors and managers increase CSI scores, handle objections with confidence, and build lasting customer relationships—all without resorting to high-pressure sales tactics. Don’t miss this must-read guide to transforming your service department!
Boosting Service Drive Revenue: Proven Strategies for SERVICE ADVISORS and MANAGERS
In this special edition of SDR, we’re bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed “The Art of Being Extraordinary.”
Mastering Service Challenges: Essential Tips for Service Advisors and Managers
On this Drive By, Chris and Christian discuss how to mark up dealer parts for maximum profit and tackle the controversial diagnostic fee, offering tips on how to explain it to customers and build trust for future visits.
What to Expect as a New SERVICE ADVISOR : Your Roadmap to Success
On today’s Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor.
The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Chris & Christian discussed why Service Managers fail and how to avoid them
Boosting Service Department Profitability: A Quick Guide for Fixed Ops
Chris & Christian give tips for improving your Fixed Ops and profitability
Achieving Outstanding CSI: A Quick Guide for Fixed Ops
Chris & Christian give tips of improving your Fixed Ops and CSI
