The 9 Reasons Why Service Managers Fail (And How to Avoid Them)
Chris & Christian discussed why Service Managers fail and how to avoid them
Boosting Service Department Profitability: A Quick Guide for Fixed Ops
Chris & Christian give tips for improving your Fixed Ops and profitability
Achieving Outstanding CSI: A Quick Guide for Fixed Ops
Chris & Christian give tips of improving your Fixed Ops and CSI
A Personal, Behind-The-Scenes Takeaways From Top Dog 2024
Chris & Christian give their personal, behind-the-scenes insights on Top Dog 2024.
The Dealership Business Model: The Math Matters… A Lot!
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
The Dealership Business Model: Winning The Customer Service Game
Chris Collins, Christian Lafferty and Coach Hogie discuss the misunderstood Dealership Business Model.
Top Dog 2024 Speaker Will Guidara And Elevating Your Service Game with Unreasonable Hospitality!
Unreasonable Hospitality author Will Guidara joins the crew for SDR.
Grilling Up Success: What BBQ Can Teach Your Service Department
We had Harry Soo, a BBQ champion, on Service Drive Revolution recently. Now, you might wonder what barbecue has to do with running a Service Department. And it turns out…it’s quite a bit. Embracing New Challenges Harry’s story is pretty remarkable. He went from being an airline pilot to an IT professional, and then became […]
4 Reasons Why Service Advisor Pay Plans Change
We’re going to talk about the thing that everybody hates– pay plans. We’re going to give you a little insight into why the pay plan keeps changing. Whether you’re under Service Advisor pay plans or Service Manager pay plans, it doesn’t matter what position you’re in. Because we have all experienced confusing changes to our […]
Andrew Bustamante: Tips For Understanding Human Nature
We invited a guest that is going to be doing a workshop for our elite group coming up at our Top Dog event. And he’s also going to be speaking on stage at our Top Dog event! It is Andrew Bustamante, former covert CIA intelligence officer, decorated combat veteran, successful consultant to Fortune 10 companies, […]
Duane ‘Dog’ Chapman: Interview With Dog The Bounty Hunter
Duane Lee Chapman, also known as Dog The Bounty Hunter and Duane ‘Dog’ Chapman, is an American television personality known for popular TV programs following his life and adventures as a bounty hunter. Dog is deeply involved in crime fighting, advocating for tough legislation to curb crime, and launching several media ventures including a new […]
Combating The Great Resignation With Dr. Anthony Klotz
We’ve probably all heard the term “quiet quitting” by now, and this workplace phenomenon has been spreading like wildfire. Well, it only seems to be getting worse. Because this has made irreparable impacts to the typical work office culture we’re all so accustomed to already. With the increasing popularity of quiet quitting and the great […]