Top 7 SERVICE ADVISOR Pay Plan Failures (and How to Fix Them)
In this post, Chris Collins, Christian Lafferty, and Hogi break down the 7 biggest Service Advisor pay plan mistakes hurting performance—and reveal how smarter structures can boost CSI, retention, and profit in your Fixed Ops department.
Moneyball for Your Service Department: What Baseball Can Teach Fixed Ops
In this post, Chris Collins and the team reveal how the Moneyball approach applies to Fixed Ops. From pay plans and hiring practices to separating facts from feelings, learn how Service Managers and Advisors can build a profitable shop with a winning culture.
How Great Leaders Keep Teams From Walking Out the Door
In this post, Chris Collins and Christian sit down with Clint Pulver to reveal the leadership strategies that actually keep technicians and advisors from leaving. Learn how status interviews, culture, and mentorship turn high turnover into long-term retention.
Are You Really Paying Your Technicians Enough? (Hint: It’s Not Just About Money)
In this post, Chris Collins and Christian reveal why technician pay isn’t the real reason techs leave—and what Service Managers can do instead. From training advisors to fixing broken systems and protecting shop culture, you’ll learn the leadership moves that keep top technicians loyal and productive.
7 Steps to Go from SERVICE MANAGER to GENERAL MANAGER
In this post, Chris Collins and Christian break down the 7 career steps every Service Manager needs to become a General Manager—from mastering Fixed Ops numbers to building a leadership mindset that owners can’t ignore.
Are You Ruining Your New Service Advisors?
In this post, Chris Collins and Christian break down why rushing new Service Advisors into full workloads backfires—and how top-performing Service Managers use structured training systems, coaching, and benchmarks to build advisors who thrive instead of burn out.
What To Do When Customers Say “No” in the Service Drive
In this post, Chris Collins and Christian break down why most “objection handling” training fails—and what top Service Managers and Advisors do differently. Learn how to build trust, reduce objections, and lead your department to better results.
What Canada Does Better: A Fixed Ops Lesson for U.S. Dealerships
Chris and Christian reveal why Canada is solving the technician shortage better than the U.S.—and what dealership Service Managers can learn to improve retention, reduce turnover, and grow Fixed Ops success.
The Real Reason Service Managers Get Fired!
In this post, Chris and Christian uncover the truth behind why so many service managers lose their jobs — and it’s not what you think. From ego and outdated systems to poor leadership pipelines, learn the real reasons managers fail and how to flip the odds in your favor.
The SERVICE ADVISOR Benchmark Breakdown: What Top Performers Are Doing
In this post, Chris Collins and the SDR team break down real-world service advisor performance benchmarks—from hours per RO to labor sales—across top brands. Learn what sets high-performing advisors apart and how service managers and fixed ops leaders can use this data to drive better results.
How to Train Quick Lube Techs into Master Technicians
In this post, Chris and Christian break down how to train quick lube techs into high-performing master technicians. Discover real-world strategies for building career paths, improving retention, and growing your dealership’s next generation of talent.
Navigating the Next Crisis: What Great Dealerships Do Differently
In this post, Chris Collins and the SDR team break down how the best dealerships prepare for crisis. Discover proven leadership tactics, fixed ops strategies, and why some stores thrive while others freeze.
