What’s Your Dealership Really Worth? The Service Department Impact
Most Dealership owners and Service Managers don’t fully grasp how your Service Department directly impacts your Dealership’s overall value. This isn’t just financial jargon…it’s about understanding the real worth of your business. The 8x Multiplier Every dollar your Service Department makes or loses is potentially multiplied by factor of 8x when determining your Dealership’s worth. […]
5 Essential Steps to Make Your Service Department Profitable
If you’re running a Service Department, or you’re a Dealership owner overseeing one, you’re probably leaving money on the table. I’m going to share with you the five essential steps that can transform your Service Department into a profit powerhouse. Whether you’re looking to fine-tune an already successful operation or seeking ways to boost your […]
The Financial Crisis in Fixed Ops: Why Service Managers Are Set Up to Fail
Most Service Managers can’t read a financial statement. Yeah, you heard that right. The person running your Service Department, often the backbone of your Dealership, probably doesn’t understand the numbers that keep your business alive. This isn’t just a problem. It’s a crisis waiting to happen, especially as Fixed Ops becomes more critical to Dealership […]
Why Your Service Manager Fails at Driving Profit
Far too often Dealership Principals ask me – why can’t my Service Manager optimize shop profitability? They handle the day-to-day fine enough, keep customers happy and techs busy. Yet our bottom line never seems to improve. What gives? I’ve been fielding this question for years but there’s a reality you may not want to hear, […]
Is Repair Order Count Really The Problem? A Better RO Strategy To Skyrocket Profits
Well, it’s January again, and you know what that means – every dealership in the country is panicking about their repair order count! “RO count is way down! We gotta pump those numbers up, or we’ll go under!” Then, the madness ensues as Managers demand more and more volume without an ounce of strategy behind […]
5 Mistakes That Sink Newbie Service Managers
So you just got promoted to Service Manager, congrats! You’re feeling pumped to make your mark on the shop and take things to the next level… until stuff starts going haywire. Angry calls pile up as Techs shrug off solutions. Falling CSI scores, but expectations stay sky-high. That shiny title now feels more anchor than […]
Winter Mindset Shifts That Grow Service Revenue
For many, the first frost ignites dread rather than delight. Plummeting temperatures seemingly usher in declining sales and icy greetings from customers. Most Service Managers resign themselves to a slow season of short, frozen days with little action. But what if that winter mind funk proves totally false and self-imposed? I recently sat down with […]
Behind the Scenes: My Lessons Writing the Irreplaceable Service Manager Book
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service departments. Writing a book was never part of the plan. But in 2006, a mentor suggested I share my approach to help more Service Managers succeed. Thus began a 3 […]
Service Manager Training: Why Dealerships Lose Customers To Independents
Five reasons why dealerships lose customers to independent shops, and how service manager training helps you monitor department issues.
Best Ways for Parts and Service Departments Working Together to Succeed
Forget about the rivalry between the service and parts departments working together. Find out how to join them together and have your dealership work more efficiently.
