It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service departments. Writing a book was never part of the plan. But in 2006, a mentor suggested I share my approach to help more Service Managers succeed. Thus began a 3 […]
Five reasons why dealerships lose customers to independent shops, and how service manager training helps you monitor department issues.
Forget about the rivalry between the service and parts departments working together. Find out how to join them together and have your dealership work more efficiently.