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What’s Your Dealership Really Worth? The Service Department Impact 

Most Dealership owners and Service Managers don’t fully grasp how your Service Department directly impacts your Dealership’s overall value. This isn’t just financial jargon…it’s about understanding the real worth of your business.  The 8x Multiplier  Every dollar your Service Department makes or loses is potentially multiplied by factor of 8x when determining your Dealership’s worth. […]

5 Essential Steps to Make Your Service Department Profitable 

profiitable-Service-Department

If you’re running a Service Department, or you’re a Dealership owner overseeing one, you’re probably leaving money on the table.   I’m going to share with you the five essential steps that can transform your Service Department into a profit powerhouse. Whether you’re looking to fine-tune an already successful operation or seeking ways to boost your […]

The Financial Crisis in Fixed Ops: Why Service Managers Are Set Up to Fail

Most Service Managers can’t read a financial statement. Yeah, you heard that right. The person running your Service Department, often the backbone of your Dealership, probably doesn’t understand the numbers that keep your business alive.  This isn’t just a problem. It’s a crisis waiting to happen, especially as Fixed Ops becomes more critical to Dealership […]

Why Your Service Manager Fails at Driving Profit

service manager profitability training

Far too often Dealership Principals ask me – why can’t my Service Manager optimize shop profitability? They handle the day-to-day fine enough, keep customers happy and techs busy. Yet our bottom line never seems to improve. What gives? I’ve been fielding this question for years but there’s a reality you may not want to hear, […]

5 Mistakes That Sink Newbie Service Managers 

new service manager leadership pitfalls

So you just got promoted to Service Manager, congrats!  You’re feeling pumped to make your mark on the shop and take things to the next level… until stuff starts going haywire. Angry calls pile up as Techs shrug off solutions. Falling CSI scores, but expectations stay sky-high. That shiny title now feels more anchor than […]

Winter Mindset Shifts That Grow Service Revenue

winter mindset for service managers

For many, the first frost ignites dread rather than delight. Plummeting temperatures seemingly usher in declining sales and icy greetings from customers. Most Service Managers resign themselves to a slow season of short, frozen days with little action. But what if that winter mind funk proves totally false and self-imposed? I recently sat down with […]

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