Behind the Scenes: My Lessons Writing the Irreplaceable Service Manager Book
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service departments. Writing a book was never part of the plan. But in 2006, a mentor suggested I share my approach to help more Service Managers succeed. Thus began a 3 […]
Service Manager Training: Why Dealerships Lose Customers To Independents
Five reasons why dealerships lose customers to independent shops, and how service manager training helps you monitor department issues.
Best Ways for Parts and Service Departments Working Together to Succeed
Forget about the rivalry between the service and parts departments working together. Find out how to join them together and have your dealership work more efficiently.
