The Traits Leading Service Managers Share

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

10 Reasons Why Service Advisors Fail

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

THE DIFFERENCES BETWEEN A BOSS AND A LEADER

Being a leader, as well as a boss, is critical to getting your employees to perform at their best. Not sure about that? According to Gallup polls:   Poor leaders in the workplace are the number one reason people quit their jobs.   Poor management can cost a team 50% less productivity than well managed […]

GOING INTO BUSINESS WITH FAMILY MEMBERS AND FRIENDS

Should you? Or, shouldn’t you? People have wildly different opinions about whether it’s a good idea to go into business with family and friends, and for good reason. Personally, I have dreams of grandeur that in some situations it can go well, but plenty of my close friends and colleagues have warned me against these optimistic […]

HOW TO TELL THE DIFFERENCE BETWEEN A GOOD IDEA AND A GOOD BUSINESS

Chris Collins, business leader, business advice, business performance, entrepreneur

Lots of people have great ideas – my doorman pitches me a new business every week. But great ideas don’t always translate into a great business. To prove my point think about these stats: In 2013, there were 406,353 startups of new businesses and 400,687 firm closures. Out of these new businesses, only 7 out […]

HOW TO MAKE CSI AND PROFIT SEXY AGAIN

Bringing Sexy Back by Chris Collins

This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think… One of the things that drives me the craziest is when people are having trouble with their service drive and they tell me they need more traffic, or some fancy […]

SKYROCKET YOUR SALES WITH THESE ADVANCED SALES TECHNIQUES

Advanced Sales

I recently found out that we added a new service—we can marry you. That’s right, our very own coach, Jair Martinez has been ordained in the state of CA! (I’m not sure what that says about California.) So, not only do we have the best coaching groups, advisor training, and service manager University around at […]

GAMIFIED BUSINESSES ARE REAPING THE REWARDS

Gamified Business

Sooner or later you’re going to find yourself in front of a seemingly unsurmountable mountain and have to find a way to move it. Whether you’re a service manager or a barbershop owner, obstacles are guaranteed to continue to present themselves. Of course, you’re not going to be able to tackle this feat alone. You’re […]

TECH MEETING VERSUS TECH PARTY

Conference Room

Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting couldn’t have been more of a headache. Not just for myself, but my techs as well. I always came prepared with a list of topics. My list usually looked something like this: 1. Tech […]

CREATING CONTINUOUS IMPROVEMENT IN YOUR BUSINESS

Chris Collins photo

That meeting was ridiculously fun. When is the last time you heard that? When we’re having fun, are we really working? Enjoy an exclusive behind the scenes look at our ridiculously fun Elite Mastermind Coaching Group meeting as we focus on continuous improvement for business performance. Our Elite Coaching Groups are made up of the best of […]