The True Value Of Your Auto Repair Technicians

We should value all Auto Repair Technicians out there in our industry. With this shortage for Auto Repair Technicians, it gets harder and harder every single day to find the right ones.  Welcome everybody to Service Drive Revolution. I’m Chris Collins and I have Mia Griggs with me today. She has bright red hair and […]

Buying a Car From Carvana Increases Volume For Dealerships

Today we will be talking about how buying a car from Carvana increases the overall traffic of customers that come into the Service Department.  Welcome to Service Drive Revolution! I’m Chris Collins and this is Mia Griggs, she’s down in beautiful sunny Los Angeles because she finished writing a training program for me.  She’s been […]

How Tesla Buying Experience Is Changing The Industry

Is the Tesla Buying Experience changing the world?    Today on the show, Christian and I are going to talk about, should you automate service advisers or automate salespeople and are people still buying cars, even though they’re expensive? Is Christian actually an unaware pain in the customer? Do salespeople and service advisors add to […]

Motivating Employees In The Workplace With Michelle Elrod

We’re going to answer your questions. Remember if we answer your question on the show, the number is (833) 3-ASK-SDR , we will send you some swag if you do! Today we will be going over Motivating Employees in the Workplace and screening employers.    Interestingly enough, one of the questions from our show today […]

How many Automotive Repair Orders Should a Service Advisor Write?

Coming up on today’s show, we’ll be talking about how many Automotive Repair Orders a service advisor writes. Additionally we’ll ask our editor, Michael, to describe different parts on a car to make a bigger point.    I’m Chris Collins, this is Christian Lafferty and that’s what’s coming up on Service Drive Revolution.   So […]

How long should a used car reconditioning take?

Today on the show we talked about how long it takes people to perform used car reconditioning.   Again, I’m Chris Collins. This is Christian Lafferty and that’s what’s coming up on Service Drive Revolution.   It’s very clear that all of these rental car companies are going through bankruptcy because they’re a disaster. They […]

Raise Your Labor Rates, Get Less Declines

Are you raising your labor rates correctly to ensure maximum profits?    Today on the show, we talk about how you can raise your labor rates and actually reduce your declines.    Mia explains to us what service advisors really mean when they say certain things to their customers.     Mia Griggs will help us […]

The Traits Leading Service Managers Share

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

10 Reasons Why Service Advisors Fail

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

THE DIFFERENCES BETWEEN A BOSS AND A LEADER

Being a leader, as well as a boss, is critical to getting your employees to perform at their best. Not sure about that? According to Gallup polls:   Poor leaders in the workplace are the number one reason people quit their jobs.   Poor management can cost a team 50% less productivity than well managed […]