Let’s call him Mr. X. I love talking about this guy, because he’s a prime example of why my methods make service managers irreplaceable to their teams. But rather than cover his results first, let’s start from ground zero. THE PROBLEM Mr. X found himself in a midlife crisis of sorts. He had his position as a […]
It is an ideal, a uniquely American notion, that everyone in America will be given the chance to succeed through their own hard work. We’ve heard stories of immigrants of so many different backgrounds who arrived on American soil with nothing more than a few crumpled bills in the pockets, yet through tenacious determination, a […]
If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and transformation better than the genius Charles Bukowski in his poem, “No Leaders Please”. Throughout history, the greats, from countries to people, have forever been creating themselves and recreating themselves. Bukowski […]
Teamwork is now an integral part of any business workplace. Whether it’s a small business or a big one, there needs to be teamwork in order to get the job done. The benefits are huge as it can result in better workplace cohesion, higher productivity, and innovation and enhanced problem-solving. With teamwork everyone has to […]
Teamwork by definition means an action by a group of people that’s both efficient and effective in accomplishing goals and tasks. This is usually used in sports but it has also been used in the area where business is concerned. It makes sense to use teamwork in business. After all, you do have the presence […]
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