The Difference Between 30% and 50% Net to Gross
This week, Chris sits down to share the winners of the September comp and then answers a few listener questions.
Using Humor to Improve Employee Morale with An(Drew) Tarvin
In this episode of Service Drive Revolution, Chris sits down with best-selling author and the world’s first Humor Engineer, An(Drew) Tarvin. As the CEO of Humor That Works, Drew spends his time teaching people how to get better results while having more fun. Drew discusses why stress is not a bad thing and how humor […]
Volume vs Quality: How Service Advisors Can Find the Balance
Is the problem really volume versus quality? When it comes to drives, service advisors are making mistakes left and right when it comes to balancing volume versus quality. We know this by watching how service advisors are going about their business–how they’re connecting with customers, how receptive customers seem to be to the information they’re […]
Become the G.O.A.T. in your Service Drive
What do Michael Jordan and the Chicago Bulls have to do with your Service Drive? According to Top Dog Service Advisor Coach, Mario and Chris Collins – everything. Which is more crucial: super-talented players or a team to have the right players on the court at the right time with the right plan? Did you […]
Service Drive Secrets – Behind The Curtain – Part 2
This week on part 2, Joe and Damon continue their conversation on what makes these two seasoned Service Managers tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. to Service Drive Revolution to hear part 2 of this […]
Service Drive Secrets – Behind The Curtain – Part 1
Three service drive pioneers light up cigars and give you a peek behind the curtain to learn what makes them tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. Make sure you subscribe to Service Drive Revolution to […]
Bring in More Customers by Rethinking Your Marketing Strategy
Service departments are soon to be the bread and butter of dealerships across the country. People on the road today are driving older, higher mileage cars than ever before – and there has been a recent decrease in new car sales. By changing the way you think about advertising and breaking the cycle of sending out […]
The Holy Trinity of Service Advisor Training
Top dog intel on how to run your shop more efficiently while providing your customers with the care and attention they need to keep them repeatedly coming back! Chris and Sylvia are joined by Service Advisor Coach extraordinaire, Coach Super Mario. This trifecta of training expertise answer your questions and relive nightmare stories from the […]
‘Service Concierge’ is the Biggest Threat to Your Service Advisors – Chris Talks to the Mastermind Behind It
Are service advisors no longer necessary? Will they be replaced by software? Jack Gardner created Service Concierge – a software program that starts in the house of the customer. A customer can log in, schedule a service and after entering the mileage, get any additional recommended services. Then they can also input problems they are […]
Customer Retention Strategies That Improve Tech Happiness
Double Your Profits -> Learn The Psychology of Sales
Peloton has designed a fantastic business and next-generation sales model that can be applied to the automotive industry. After a disappointing visit to a store, Chris has some words to share with John Foley, the owner of Peloton. Listen in to hear how Chris can guarantee the company could double its profits by heeding his advice. […]
Why You Should Stop Following the Golden Rule – with Glenn Lundy
Glenn Lundy says the secret to his success is in redefining the “Golden Rule.” He says you have to “treat others the way that they would treat themselves,” and cater to a customer’s individual needs. Glenn Lundy is an industry leader, consultant, and father to seven.
