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A PRELUDE TO THE AUTOMOTIVE INDUSTRY
I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back in my early
AMERICAN DREAM
It is an ideal, a uniquely American notion, that everyone in America will be given the chance to succeed through their own hard work. We’ve
REINVENT YOURSELF
If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and
TECH MEETING VERSUS TECH PARTY
Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting couldn’t have been
CREATING CONTINUOUS IMPROVEMENT IN YOUR BUSINESS
That meeting was ridiculously fun. When is the last time you heard that? When we’re having fun, are we really working? Enjoy an exclusive behind
SERVICE ADVISOR TRAINING: CIRCLE OF TRUST
In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly because the service
SECRET TO SUCCESS
Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass confusion. The common
SELLING MAINTENANCE IN THE SERVICE DRIVE: SERVICE ADVISOR TRAINING
Go with me on this quick story. In the end it will help you in selling maintenance in the service drive. So, the other night
DEALERSHIP GAMIFICATION, NADA 2016 LAS VEGAS
After one of the more memorable NADA Conventions comes to an end, let me briefly recap for those unlucky souls who couldn’t attend this year.
TECHNICIAN TRAINING, SHOULD WE TRAIN THE TECHS? NADA 2016
We’re midway through NADA Las Vegas and I’m losing my voice now. I just completed my third Gamification workshop on how to convert in the service drive.
WHATS THE COST OF INSTANT INSPECTION? NADA 2016
“What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I just completed another
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