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Cracking the Code: Key Performance Metrics for Automotive Service Departments
Running a world-class service department today takes more than just winging it and hoping for the best. Any successful GM knows they need cold hard
Fixed Operation Best Practices: Sales in Service Departments
The direct-to-consumer era is here for the car industry. How will you leverage on your best salespeople’s skills to survive and thrive in the industry?
Pros & Cons: Should Technicians Be Paid Customer Pay Time On Warranty Work?
Warranty work is something your customers are entitled to. But what about your technicians? How should you cover their labor for warranty work – customer
Service Advisor Pay Plan Examples: Driving Performance and Simplicity
In the fast-paced world of automotive service, effective pay plans for Service Advisors are crucial to drive performance and deliver exceptional customer experiences. In this
4 Proven Ways To Reduce Employee Turnover and Increase Engagement
In today’s competitive market, reducing employee turnover and fostering a thriving work culture are crucial for the success of any dealership service business. It is
Striking a Balance: Effective Communication in the Workplace for Automotive Service Professionals
Maintaining work-life balance is essential in the demanding automotive service industry. Service advisors, managers, and technicians face numerous challenges that can impact their personal lives.
Mastering Service Department Efficiency: Strategies for Thriving During High Demand
In the fast-paced world of dealership service departments, maintaining optimal efficiency is paramount, particularly when facing periods of high demand. The pressure intensifies, and the
The Power of Effective Communication With Your Technician As A Service Advisor
Effective communication is crucial to achieving smooth operations and customer satisfaction in the service industry. Communication can make or break the success of a service
How To Manage a Slow Month In The Service Drive
When it does happen to you, the natural tendency is to say “Oh man, we’re having a terrible month,” and invite the negative thoughts in.
General Manager Career Path: Why Service Managers Make the Best GM’s
In the next 5-10 years as manufacturers switch to direct-to-consumer models and automates the sales process, what will be left as the core of the
How To Attract New Customers To The Service Drive This Summer
The real key to attract new customers in the service drive this summer is to host cool, creative events. When your employees and customers get
10 Reasons Why Your Customers Leave
I’ll say it until I’m out of breath: we need to talk about customer retention just as much as we talk about bringing in new
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