When it does happen to you, the natural tendency is to say “Oh man, we’re having a terrible month,” and invite the negative thoughts in.

In the next 5-10 years as manufacturers switch to direct-to-consumer models and automates the sales process, what will be left as the core of the

The real key to attract new customers in the service drive this summer is to host cool, creative events. When your employees and customers get

I’ll say it until I’m out of breath: we need to talk about customer retention just as much as we talk about bringing in new

On this week’s episode of Service Drive Revolution, Chris and Christian pose the evergreen question: is service training just as valuable as sales training? It

After Anheuser-Busch launched a marketing campaign featuring a transgender influencer, many of the company’s loyal Bud Light customers were outraged, and their stock took a

On this week’s episode of Service Drive Revolution, Chris and Christian discussed the pros and cons of promoting from within in the service drive. Constantly

Service managers are often living in a state of emergency, putting out fires and rolling with the punches. And it’s only once they can start

People perceive that I’m against tablets and video inspections. And that’s just not the case. More manufacturers are turning to these technologies and that’s just

Things have gotten out of hand…you have an employee that outsells everyone else in the service drive. They’re consistently the highest performer of the bunch.

We tried something a bit different on the podcast this week and it was a great success. To show our audience the possibility of getting

It’s no secret that it’s more difficult to find automotive technicians than ever before. Not only are less bright-eyed technicians entering the workforce in the