Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
How Benchmarking Reveals Hidden Service Drive Revenue Gaps
Learn how cross-rooftop benchmarking reveals hidden service drive revenue gaps by exposing profit leaks in labor recovery, inspections, and deferred services.
Why Are You Losing Service Drive Revenue Each Day
Why are you losing service drive revenue every day? Discover how skipped walkarounds, weak inspections, and poor follow-up drain profit and the fixes that boost repair order averages.
Why Choose Hybrid Training for Your Dealership
Learn how hybrid training blends digital modules with in-person coaching to improve skill retention, prevent digital fatigue, and build a sustainable dealership training system.
Can Role-Playing Help Advisors Handle Tough Customers?
Can role-playing help advisors handle tough customers? Discover how weekly rehearsal builds emotional control, sharper objection-handling scripts, and higher effective labor rates on the service drive.
Why Dealership NPS Matters for Long-Term Growth & Retention
Learn why dealership NPS is critical for long-term growth and retention, covering scoring benchmarks, customer loyalty tiers, and proven strategies to boost your score.
Why Aren’t Fixed Ops Saving Dealerships?
While front-end vehicle sales slump, fixed operations revenue remains flat across major dealership groups. Learn why technician capacity limits, AI phone bot failures, and market share loss to independent shops are hurting fixed ops—and how leadership can fix it.
How Can a Non-Competing Dealer Peer Network Boost Success
Learn how joining a non-competing dealer peer network can boost dealership success through financial benchmarking, proven strategies, and structured peer accountability.
Why Live Roleplay Beats Traditional Service Advisor Training
Learn why live roleplay outperforms traditional service advisor training by building real confidence, resolving objections effectively, and driving lasting profitability.
How Can a Strong Dealer-Customer Relationship Save You
Chasing new leads costs more than keeping loyal customers. Learn how a strong dealer-customer relationship reduces marketing spend, drives repeat sales, and builds a lifelong revenue pipeline.
Ford F-150 vs Ram 1500: Which Is Better for Washington?
Our Ford F-150 vs Ram 1500 comparison examines towing, powertrains, ride quality, cargo features, and Washington driving demands to help you choose the right truck.
Top Dealership Service Metrics for Monthly Profit Growth
Learn which dealership service metrics matter most for monthly profit growth, from effective labor rate and technician productivity to gross margins and mid-month forecasting.
Can Live Coaching Help Service Advisors Build Better Habits?
Can live coaching help service advisors build better habits? Discover how weekly real-time feedback replaces one-time seminars with lasting habits in walkarounds, communication, and labor rate protection.
