Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
What Factors Affect Mechanic Labor Costs?
Quick Answer Mechanic labor costs are heavily influenced by a technician’s experience, certifications, and overall compensation package. The repair’s complexity, facility type, and business overhead
How to Measure Service Advisor Training Effectiveness
Quick Answer To evaluate service advisor training effectiveness, dealerships must first establish 90-day pre-training baselines across operational metrics and track daily drive-lane behaviors like walkarounds
What Does an Automotive Sales Consultant Actually Do?
Quick Answer An automotive sales consultant guides customers through the entire car-buying journey, from the initial greeting to the final vehicle delivery. They also handle
5 Things SERVICE ADVISORS Say That Customers Really Hate
Service Drive Revolution — Episode #382 Official Full Transcript Host: Chris Collins Guest: Chris Hogland Published: November 2, 2026 Duration: 50:22 Listen on Apple |
Service Advisor Follow-Up: Why Advisors Miss Customers
Quick Answer Service advisors miss follow-ups because they are overwhelmed by disorganized workflows and high call volumes, not because they lack effort. Outdated manual notes
What Does a Car Dealership Valet Do? Career Guide 2026
Quick Answer A car dealership valet manages front-of-house operations by safely transporting vehicles, welcoming guests, and tracking key inventory. The role requires strong driving skills,
Service Advisor vs Mechanic: What’s the Difference?
Quick Answer A Service Advisor manages customer communication, scheduling, and sales from a front-office environment, focusing on clear dialogue and administrative coordination. Conversely, a Mechanic
What Does a Car Dealership Porter Do? Duties & Salary Guide
Quick Answer A car dealership porter is an entry-level employee responsible for moving, staging, and performing basic vehicle maintenance. This physically demanding role requires a
How to Create a Dealership Service Training Calendar
Quick Answer A structured dealership service training calendar moves teams from reactive instruction to a system that drives performance, retention, and operational accountability. An effective
Why Choose a Dealership Service Center Over Independent Shops?
Quick Answer Dealerships use factory-trained technicians and proprietary diagnostic tools to ensure accurate repairs. They exclusively install genuine OEM parts backed by nationwide warranties to
Transcending the Drive: Inside the Top Dog 2026 Coaches Roundtable
Service Drive Revolution — Episode #3 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 26, 2026 Duration: 52:15 Listen
How Much Do Service Advisors Make? Salary & Bonus Guide
Quick Answer Entry-level service advisors typically earn between $40,000 and $50,000 annually, while top-tier professionals can exceed six figures. A huge portion of this total
