Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
How Can Auto Service Managers Master Time Management
Learn practical time management strategies for auto service managers from prioritizing daily workflows and smart scheduling to using modern tools that maximize shop efficiency.
Service Advisor Skills That Drive Customer Confidence Fast
Learn the key service advisor skills that build customer trust and confidence — covering clear communication, active listening, honest pricing, and effective follow-up strategies.
Why More Service Traffic Isn’t the Answer
In this episode of Service Drive Revolution #368, Chris Collins, Adam, and Hogi explain why most dealerships don’t have a traffic problem—they have a capacity and retention problem. Learn how technician staffing, shop efficiency, and customer experience drive real Fixed Ops growth.
How Can Service Advisors Boost Repair Order Value Fast
Learn proven strategies to boost repair order value on your service drive through visual proof, active listening, tiered pricing, and follow-up systems that build customer trust.
Ethical Service Drive Selling Without Hurting Customer Trust
Learn how to master ethical service drive selling by shifting from pushy tactics to transparent communication, building trust that drives repair approvals and long-term loyalty.
10 Phrases Every Service Manager Should Stop Using
Learn the 10 common phrases that damage team trust and customer service, plus practical leadership alternatives that help service managers build accountability and morale.
How Can Dealerships Secure a Warranty Labor Rate Increase
Discover how dealerships can secure a warranty labor rate increase through proper documentation, statutory submissions, and best practices that boost profitability.
What Does a Parts Manager Do at a Dealership
Learn what a dealership parts manager really does, the skills top performers need, and the KPIs that drive inventory efficiency, profitability, and department success.
Top 5 Mistakes SERVICE MANAGERS Make That Hurt Their Dealership
In this episode of Service Drive Revolution #367, Chris Collins, Adam, and Hogi share five common mistakes Service Managers make that hold back their teams. Learn how stronger leadership, accountability, and better decision-making can improve your Fixed Ops department and create a better experience for both employees and customers.
How Dealerships Can Minimize Parts Obsolescence
Discover how dealerships can minimize parts obsolescence through better inventory habits, prevention systems, and strategies to turn dead stock into profit.
Multipoint Inspection: Process, Benefits, and Checklist
Learn how the multipoint inspection process works, why it matters for vehicle safety and dealership trust, and get a complete checklist to keep your service team on track.
Complete Guide to Automotive Parts Inventory Management 2026
Discover the complete guide to automotive parts inventory management in 2026 covering stocking strategies, key metrics, and technology to boost dealership profits.
