Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
What Does a Fixed Ops Manager Actually Do in Dealerships?
Quick Answer A Fixed Operations Manager oversees daily post-sale dealership operations, specifically managing the service center, parts inventory, and vehicle reconditioning. They direct staffing, optimize
How to Build a Service Advisor Skills Matrix
Quick Answer A Service Advisor Skills Matrix is a visual grid dealership managers use to objectively evaluate staff competencies across key areas such as communication,
Why Customers Leave Dealership Service After Warranty
Quick Answer Customers often leave dealership service centers after their warranty ends because of perceived high costs and a lack of proactive communication. This massive
Why Your Dealership Can’t Find Mechanics (And How to Fix It)
Service Drive Revolution — Episode #380 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 19, 2026 Duration: 50:02 Listen
What Questions to Ask a Car Dealer for the Best Deal
Quick Answer When buying a car, make sure to look beyond the sticker price and ask for the “out-the-door” cost to uncover hidden fees and
How to Negotiate Car Financing at a Dealership
Quick Answer Always secure an external loan pre-approval and research fair market values before visiting the dealership. Negotiate the out-the-door price, trade-in value, and financing
How Can Dealerships Win at AI Search Visibility?
Quick Answer To win at AI search visibility, dealerships must adapt to conversational queries by optimizing content directly for Answer Engine Optimization (AEO) and Generative
How to Calculate Your Effective Labor Rate in 5 Minutes
Quick Answer Your Effective Labor Rate (ELR) reveals the actual average revenue your shop collects per billed hour of work. To calculate it quickly, divide
How Service Managers Can Run Better One-on-One Meetings
Quick Answer Service managers should hold private, distraction-free one-on-one meetings and act as supportive coaches, not micromanagers. A consistent four-part one-on-one structure can help review
Chris Collins Inc: The Complete Guide to Service Department Coaching, Training, and Careers
Your service department should be the most dependable profit center in your dealership. For many stores, it isn’t. Advisors churn, technicians leave, CSI scores wobble,
How To Drive More Traffic To Your Service Drive
Service Drive Revolution — Episode #379 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 12, 2026 Duration: 1:01:00 Listen
Should You Be an Irreplaceable Service Manager to Succeed
Quick Answer No, being an “irreplaceable” manager who hoards tasks actually limits your career growth and causes burnout. To truly succeed, you must build strong
