Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
Why Prioritize Customer Retention Over New Leads
Discover why customer retention outperforms chasing new leads from lower costs and higher profits to loyalty tactics that keep drivers returning to your dealership.
SDR Live Academy: Complete Fixed Ops Training Guide
Learn how SDR Live Academy uses weekly live coaching, on-demand videos, and management playbooks to help service advisors and managers build a more profitable fixed ops department.
What Does a Fixed Ops Director Actually Do?
Learn what a fixed ops director really does at a dealership, from unifying service and parts operations to driving financial health, staff development, and customer loyalty.
How to Reduce Parts Obsolescence in Your Car Dealership
Parts obsolescence can quietly drain dealership profits and hurt inventory performance. Learn how better inventory management systems, monthly reviews, and stronger dealership processes reduce obsolete parts while improving profitability, customer satisfaction, and Fixed Ops performance. Based on insights from Service Drive Revolution Episode #370.
How to Ace Your Next Manufacturer Warranty Audit
Learn how to prepare for a manufacturer warranty audit with digital record-keeping, standardized documentation, mock audits, and compliance strategies that protect dealership revenue.
How Can a Service Manager Fix Shop Underperformance
Learn how service managers can fix shop underperformance by identifying warning signs, tracking key metrics, addressing root causes, and coaching technicians toward lasting improvement.
How to Increase Effective Labor Rate Without Raising Prices
Learn how to boost your service department’s effective labor rate without raising prices by eliminating profit leaks, optimizing job pricing, and selling value over hours.
Can Better Dispatch Control Stop Service Department Chaos
Learn how effective dispatch control transforms a chaotic service department into a high-performing profit center by balancing workloads and eliminating costly delays.
Service Walk-Around Process Guide for More Approvals
Learn how a proper service walk-around builds customer trust and boosts repair approvals through accurate documentation, visual proof, and confident sales conversations.
How to Coach Service Advisors Without Micromanaging
Learn how to coach service advisors without micromanaging by focusing on clear outcomes, data-driven feedback, and smart training systems that build a confident, independent team.
How to Increase Effective Labor Rate at Your Dealership
In this episode of Service Drive Revolution #369, Chris Collins, Adam, and Hogy explain why the gap between your posted and effective labor rate matters more than most dealerships realize. Learn how better pricing strategies, consistent processes, and stronger leadership can improve profitability across your Fixed Ops department.
Service and Parts Profitability: Dealer Guide 2026
Learn how to boost service and parts profitability at your dealership by aligning KPIs, pricing strategies, and inventory management for consistent, long-term gross profit growth.
