Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
C Speck is the Richest Car Dealership in America
The wealthiest dealership in the United States has been a fixture of idyllic Sunnyside, Washington, since 1912. They don’t sell fancy European sports cars; they’ve
How Can Service Lane Follow-up Stop Customer Ghosting
Quick Answer Dealership customers may stop returning for service when the process feels inconvenient, pricing is unclear, or communication feels too sales-focused. Service departments can
Top 10 Service Advisor Mistakes & Best Practices to Fix Them
Quick Answer Service advisors often lose sales and customer trust by rushing check-ins, quoting prices prematurely, and communicating poorly. To fix these mistakes, advisors must
How Does Flat Rate Pay Work for Auto Mechanics
Quick Answer Flat-rate pay compensates auto mechanics based on a predetermined time assigned to each job rather than the actual hours worked. This system rewards
How Service Advisors Should Handle Multi Point Inspections
Quick Answer Service advisors should present multi-point inspections as educational vehicle health checkups rather than sales pitches. They should explain technician findings using visual evidence,
How Much Should Car Repairs Actually Cost?
How much should car repairs actually cost? Learn how labor rates, OEM vs. aftermarket parts, and diagnostic complexity determine fair pricing—and how advisors build trust through transparency.
Is “Socialism” Coming to Your Service Drive?
Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Customer Updates Cadence for Busy Service Advisors 2026
Quick Answer Service advisors should use a proactive communication schedule based on repair time. Quick services may require updates every 30 minutes, while complex repairs
How Benchmarking Reveals Hidden Service Drive Revenue Gaps
Quick Answer Benchmarking exposes hidden revenue gaps by comparing specific operational KPIs against objective industry standards instead of just measuring service volume. This data-driven analysis
Why Are You Losing Service Drive Revenue Each Day
Why are you losing service drive revenue every day? Discover how skipped walkarounds, weak inspections, and poor follow-up drain profit and the fixes that boost repair order averages.
Why Choose Hybrid Training for Your Dealership
Quick Answer Hybrid training combines online foundational learning with hands-on, in-person coaching on the dealership floor. This blended approach improves information retention, prevents digital fatigue,
Can Role-Playing Help Advisors Handle Tough Customers?
Quick Answer Role-playing helps service advisors handle tough customers. It provides a low-risk setting to practice difficult conversations and improve objection handling. Advisors can also
