Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
How to Calculate Your Effective Labor Rate in 5 Minutes
Quick Answer Your Effective Labor Rate (ELR) reveals the actual average revenue your shop collects per billed hour of work. To calculate it quickly, divide
How Service Managers Can Run Better One-on-One Meetings
Quick Answer Service managers should hold private, distraction-free one-on-one meetings and act as supportive coaches, not micromanagers. A consistent four-part one-on-one structure can help review
Chris Collins Inc: The Complete Guide to Service Department Coaching, Training, and Careers
Your service department should be the most dependable profit center in your dealership. For many stores, it isn’t. Advisors churn, technicians leave, CSI scores wobble,
How To Drive More Traffic To Your Service Drive
Service Drive Revolution — Episode #379 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 12, 2026 Duration: 1:01:00 Listen
Should You Be an Irreplaceable Service Manager to Succeed
Quick Answer No, being an “irreplaceable” manager who hoards tasks actually limits your career growth and causes burnout. To truly succeed, you must build strong
How Can You Effectively Measure Technician Proficiency
Quick Answer To measure technician proficiency effectively, calculate core metrics like productivity and efficiency to see how well work hours convert into billable time. Also
How to Jump From Advisor to Automotive Service Manager?
Quick Answer To become an automotive service manager, shift your focus from individual sales to the department’s overall profitability. Start by mastering your current advisor
How to Turn Customer Complaints into Dealership Loyalty
Quick Answer Resolving customer complaints effectively builds stronger brand loyalty than if no issue had ever occurred. Dealerships must empower frontline staff to immediately de-escalate
How Service Advisors Should Prepare for Every Appointment
Quick Answer Service advisors should proactively gather customer and vehicle history prior to arrival and assess the service department’s daily capacity and parts inventory. This
Why Ethical Sales Win More Dealership Customers
Quick Answer Ethical sales practices center on transparent pricing, accurate vehicle information, and low-pressure customer interactions. This honest approach builds deep buyer trust, which drives
What It Takes to Go From Service Advisor to Service Manager
Service Drive Revolution — Episode #378 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: October 5, 2026 Duration: 49:57 Listen
How Dealers Can Turn Service Data Into Retention Signals
Quick Answer Dealerships analyze behavioral metrics like unexpected mileage gaps and declined repairs to pinpoint exactly when a customer is at risk of leaving. This
