Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
Why Dealership NPS Matters for Long-Term Growth & Retention
Quick Answer A high Net Promoter Score directly increases dealership revenue by turning buyers into loyal, repeat customers. Positive ratings build public trust and drive
Why Aren’t Fixed Ops Saving Dealerships?
Service Drive Revolution — Episode #374 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 31, 2026 Duration: 1:02:11 Listen
How Can a Non-Competing Dealer Peer Network Boost Success
Quick Answer Non-competing dealer peer networks drive success by giving leaders a safe space to share actual financial data and proven business strategies. Members collaborate
Why Live Roleplay Beats Traditional Service Advisor Training
Quick Answer Traditional training relies on rigid scripts and passive learning that hinder a service advisor’s ability to genuinely connect with customers. Live roleplay overcomes
How Can a Strong Dealer-Customer Relationship Save You
Quick Answer A strong dealer-customer relationship can save your business by significantly reducing marketing costs and generating reliable, continuous revenue. This loyal client base acts
Ford F-150 vs Ram 1500: Which Is Better for Washington?
Choosing a new full-size truck in the Pacific Northwest is more than a preference for a brand logo. Washington drivers face a brutal mix of
Top Dealership Service Metrics for Monthly Profit Growth
Quick Answer To drive monthly profit growth, dealerships must prioritize core labor metrics like the Effective Labor Rate (ELR) and technician productivity, efficiency, and proficiency.
Can Live Coaching Help Service Advisors Build Better Habits?
Live coaching helps service advisors build better habits through regular real-time feedback, structured service drive workflows, and ongoing accountability. Consistent practice can help advisors improve
What Does a Service Advisor Actually Do (A Complete Guide)
Quick Answer A service advisor acts as the main communication link between vehicle owners and mechanics. The advisor translates customer car problems for the repair
5 Things Great SERVICE MANAGERS Do That Nobody Talks About
Service Drive Revolution — Episode #373 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 24, 2026 Duration: 52:34 Listen
Why Hybrid Service Readiness Matters for Dealerships
Quick Answer As hybrid vehicles rapidly capture more market share, dealerships must equip their technicians with specialized high-voltage training and tools. Developing these in-house capabilities
How AI Search Is Changing Dealership Service Decisions
Quick Answer AI search accelerates customer decision-making by delivering instant, conversational summaries and side-by-side comparisons that bypass traditional website browsing. To remain visible, dealerships must
