Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
TOP 5 REASONS WHY SERVICE MANAGERS FAIL
There are several reasons why service managers fail in their jobs. Here’s a list of the top five of those reasons. I would suggest that you read
STRATEGIES THAT SELL
Here are several sales strategies I would like to share with you. Back in 1969, a technician is always ready to greet a customer coming in with
9 Business Success Strategies Every Entrepreneur Needs
As technology advances, the way businesses compete changes as well. Traditional marketing alone is no longer enough; entrepreneurs need to understand digital tools, customer behavior,
POISON WORDS THAT COULD SABOTAGE YOUR SALES
Using poison words can turn off your sales prospect in the quickest possible way. Poison words are phrases or words that might trigger mistrust, suspicion, and loss
CRAZY WAYS TO INCREASE SALES IN YOUR SERVICE DEPARTMENT THIS YEAR
In 2010, one of the main sales problems within service departments was identified to be inadequate manpower to take care of customers. In 2012, this
SOCIAL MEDIA FOR BUYER PROSPECTING – A RISK OR A MUST?
Automotive industries and other companies should take advantage of the social media as people are using these sites to communicate, socialize and interact with others. The internet
SERVICE MANAGER LIBERATION
So this is a transcript of a webinar we did, and the main topic was effective labor rate. We’re going to give you some strategies
JUST BE A LITTLE BIT BETTER
Did you know the best thing about working as a service advisor for an automotive industry is the competition? It isn’t stiff. As Og Mandino mentioned, “Exerting
FIXED OPS CASE STUDY (DIRECT MAIL VS. EMAIL)
Chris Collins conducted a case study on the question of which among the two methods of sending mails is more effective when it comes to generating profit
BECOME A CHIEF NETWORKING OFFICER
All service drives must have a Chief Networking Officer, or CNO; a position most likely filled by the manager. The CNO is the person who
DIFFERENT CUSTOMER PERSONALITIES AND HOW TO DEAL WITH THEM
There are several ways you can regard your customers and their individuality taking into consideration their different preferences and their personal outlook to life in
SALES DRIVEN OR PURPOSE DRIVEN – WHAT KIND BUSINESSMAN ARE YOU?
In the automotive industry, the challenges and marketing hurdles are mainly concentrated in identifying whether the operation should focus in making exemplary sales or in
