Net/Gross went from -4% to 13% Effective Labor Rate (ELR) increased $21 CSI rose from 93 to 94
These are the results Dave’s seen with the Chris Collins Signature Coaching Program: Effective Labor Rate (ELR) increase of $29 CSI rise from 87.4 to
Congratulations to Gareth Rowlands of Honda of Morristown, in Tennessee for being a finalist in the 2017 Service Manager Challenge. Gareth joined the Chris Collins
Congratulations to Mike Rabbitts of Johnson City Ford in Johnson City Tennessee for being a finalist in the 2017 Service Manager Challenge. Mike joined the
The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit more female salespeople
It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service
Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home.
This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think…
Business problems are easy, people problems are hard. I didn’t invent that phrase. It’s been said many times by many people, and it holds true
I recently found out that we added a new service—we can marry you. That’s right, our very own coach, Jair Martinez has been ordained in
Let’s call him Mr. X. I love talking about this guy, because he’s a prime example of why my methods make service managers irreplaceable to their teams.
I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back in my early
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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