[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] I feel like going down memory lane. Let’s go for a trip, guys, back to when I entered the automotive industry. Back
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Go with me on this quick story. In the end it will help you in selling maintenance in the service drive. So,
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] After one of the more memorable NADA Conventions comes to an end, let me briefly recap for those unlucky souls who couldn’t
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] We’re midway through NADA Las Vegas and I’m losing my voice now. I just completed my third Gamification workshop on how to convert in
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] “What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Your advisors could be driving your retention down. If they are using the outdated technique of “closing” in the service drive then they could be
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] At first this may seem like it doesn’t make a whole lot of sense. The flow of a customer through your dealership
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
This Step By Step Guide Will Teach You How To…
