Take a moment and imagine…
It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.”
You just lost your best technician, and man, he took a job in ANOTHER industry.
You’ve posted ads looking for new, qualified technicians, but the only guys who came in couldn’t get through HR, or pass a drug test. Your blood pressure is up. You’re pulling your hair out because you’re really worried you’re going to lose your job. The owner of the shop is coming down on you every day, customers are furious with the amount of time it’s taking to get their cars fixed. You’re starting to seriously consider outsourcing some of your shop’s work just to make the angry customer calls stop, despite what a financial loss that will be.
You find yourself in a completely unmanageable situation, and it doesn’t seem to matter what you do. You just can’t win.
Unfortunately, this is a true story. It happened to a friend of mine. And, almost every service manager I’ve met has a version of this. In this particular case my friend was literally at the end of his rope before he called me asking for help.
Fast-forward six months…
It’s Friday evening and the sun is just about to set. You look around and realize everyone is heading out for the day. There’s no one in the waiting room because all the cars have been repaired and returned to their owners, on time or ahead of schedule. Seriously.
A tech walks by and you tense up. He pops his head into your office to say, “We’re all done for the day. Hope you have a nice weekend!” Have a nice weekend… It’s music to your ears. Your wife sends a text that reads: See you soon! <3
Then your boss walks by and waves at you, which is the most enthusiastic he gets. You look around and realize there’s no more work to be done. It’s early enough that you’ll be home in time for dinner AND to show up to your son’s junior high basketball league game. You’ve done it and you sigh with relief.
This is life in a healthy, efficient shop. We can help you get there.
But, let me break it down for you:
It’s simple. There’s a shortage of qualified technicians, and the work is backed up.
That gets more complicated. There are a lot of reasons. Some stem from the fact that young people are not coming into the industry because millennials don’t want to be techs. They have other interests, and cars just aren’t that important to them. Then, there’s the cost associated with entering the occupation—often a $7,000+ investment. Another big problem is how many great techs are leaving the industry due to poor treatment or wages.
What does it mean for me?
If you haven’t felt the loss yet, you will.
We’re headed towards a place where technicians will be outnumbered 2:1 making finding qualified ones even harder.
The good news is we have plenty of ways to help you not only survive, but thrive despite the impending technician drought resistant.
I mean, we’re fixers here at Chris Collins inc. It’s what we do, and we’re going to help you fix this problem just like we fix your other problems. No, we can’t train your dog, or go with you to counseling. But we’ve created some products that will ensure your business is drought free.
Stay tuned because more solutions are coming…