If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and
Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting couldn’t have been
In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly because the service
Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass confusion. The common
Go with me on this quick story. In the end it will help you in selling maintenance in the service drive. So, the other night
After one of the more memorable NADA Conventions comes to an end, let me briefly recap for those unlucky souls who couldn’t attend this year.
We’re midway through NADA Las Vegas and I’m losing my voice now. I just completed my third Gamification workshop on how to convert in the service drive.
“What happens in Vegas doesn’t always stay here” – the unofficial slogan of NADA 2016. It’s Day 3 of NADA and I just completed another
Your advisors could be driving your retention down. If they are using the outdated technique of “closing” in the service drive then they could be driving customers away
At first this may seem like it doesn’t make a whole lot of sense. The flow of a customer through your dealership after all, is
One problem I’ve seen in many, many of the dealerships I’ve helped over the years, both those I’ve run or owned myself, and those owned
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
LINKS
This Step By Step Guide Will Teach You How To…
