Running a service department often feels like putting out fires all day long. Managers easily fall into the habit of just maintaining the status quo.
Let’s face it, many meetings feel more like a chore than something worth attending. If they’re boring and unproductive, they aren’t helping your team grow
Many service teams struggle with communication gaps, unclear expectations, and feedback that either goes unheard or feels unhelpful. It can create frustration, lower team morale,
Why do so many capable leaders struggle in dealership service departments? The hard truth is this: most of the reasons SERVICE MANAGERS fail have nothing
A great dealership can lose customers simply because of poor service experiences. It’s not just about fixing cars anymore—it’s about how customers feel when they
Most dealership service departments misunderstand the role of a shop foreman. Too often, the position is treated as a senior technician with extra authority. However,
Sitting down for lunch with your usual work friends suddenly feels different. The jokes don’t land the same way, office gossip makes you uncomfortable, and
Turnover is a big challenge in the commercial trucking industry. Service advisors and drivers—two critical roles—are leaving at increasing rates. With service advisor turnover climbing
You were likely the best at writing tickets or fixing complex vehicle issues, so you got the promotion. But now, the skills that got you
Hourly pay gives automotive technicians income stability. Flat rate pay rewards speed and production. A hybrid technician pay plan can give dealerships a middle path
Nobody likes car trouble, and a service visit can feel worse when plans go off track. Mix-ups, delays, or repair disputes can turn a simple
Running a business comes with its fair share of challenges, but some mistakes can cost you more than others. Many of these pitfalls aren’t obvious
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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