Sitting down for lunch with your usual work friends suddenly feels different. The jokes don’t land the same way, office gossip makes you uncomfortable, and
Turnover is a big challenge in the commercial trucking industry. Service advisors and drivers—two critical roles—are leaving at increasing rates. With service advisor turnover climbing
You were likely the best at writing tickets or fixing complex vehicle issues, so you got the promotion. But now, the skills that got you
Hourly pay gives automotive technicians income stability. Flat rate pay rewards speed and production. A hybrid technician pay plan can give dealerships a middle path
Nobody likes running into problems with their car, but it gets even worse when a visit to the service department doesn’t go as planned. Miscommunication,
Running a business comes with its fair share of challenges, but some mistakes can cost you more than others. Many of these pitfalls aren’t obvious
Handling difficult customers in Fixed Ops is one of the most stressful parts of the job for service advisors and service managers. Yet, most customer
Staying compliant as a car dealership can feel like a full-time job on its own. Between navigating sales regulations, financial rules, and advertising standards, it’s
Finding skilled automotive technicians has become a real challenge. Shops are struggling to keep up with demand, and fewer people entering the field means each
As dealership leaders look ahead to the next year, many focus on forecasts, budgets, and market conditions. But the biggest opportunity for growth in 2026
Selling cars isn’t as easy as it used to be. Customers have higher expectations, stronger opinions, and more access to information than ever before. Standing
Selling a car isn’t just about handing over keys and contracts. The real challenge is connecting with customers who might be stressed, unsure, or overwhelmed.
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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