Dealership profitability often hinges on a consistent, well-oiled fixed operations department. Yet, without clear leadership, service, parts, and body shop teams can operate disconnected, creating
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen
Many dealership leaders pay close attention to their posted labor rate, but far fewer understand the impact of their effective labor rate. The difference between
Most dealership leaders say the same thing when service sales start to flatten: “We need more traffic.” At first glance, that sounds logical. More appointments
A single sentence from a service manager can drive a talented technician out the door or cause a loyal customer to never return. Far too
Running a successful dealership comes with so many moving pieces, and one overlooked area can throw the whole operation off track. Sounds pretty harsh, didn’t
SERVICE MANAGER mistakes can quietly hold back even the best dealership service departments. From delaying important decisions to avoiding accountability, these common leadership habits can
A thriving service department can be the backbone of profitability for any dealership, yet many service managers end up struggling. Too often, teams face slipping
Finding skilled service technicians is no longer as simple as posting a job opening and waiting for applications to roll in. Many dealerships are seeing
Running a service department often means getting caught up in daily numbers. It’s easy to focus on the immediate pressures and miss how fixed operations
When the service department isn’t running smoothly, profits can shrink while customer relationships start to fall apart. Without strong leadership, it’s tough to keep the
A service manager’s career often feels locked into a single department, focused on daily challenges such as efficiency, fill rates, and customer satisfaction. That is
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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