Most SERVICE ADVISORS and SERVICE MANAGERS spend their careers chasing numbers they don’t fully understand. Hours per RO. Effective labor rate. Gross profit. Net profit.
Most SERVICE ADVISOR training programs focus on scripts, sales tactics, and word tracks. But the best training usually comes from something else entirely:real experience. In
Many dealership service departments often struggle to break out of old habits. Low morale, inconsistent processes, and stagnant profits make it even tougher for leaders
Most people in automotive think leadership starts when you get promoted. It doesn’t. Leadership usually starts much earlier—through adversity, perspective, personal growth, and the decisions
Climbing the dealership management path might sometimes feel like hitting a wall. We know exactly how you feel. Many hardworking advisors and technicians reach a
Most struggling service departments say the same thing: “If we just had better people, we’d be fine.” However, after working with thousands of dealerships, one
Running a service department often feels like putting out fires all day long. Managers easily fall into the habit of just maintaining the status quo.
Let’s face it, many meetings feel more like a chore than something worth attending. If they’re boring and unproductive, they aren’t helping your team grow
Many service teams struggle with communication gaps, unclear expectations, and feedback that either goes unheard or feels unhelpful. It can create frustration, lower team morale,
Why do so many capable leaders struggle in dealership service departments? The hard truth is this: most of the reasons SERVICE MANAGERS fail have nothing
A great dealership can lose customers simply because of poor service experiences. It’s not just about fixing cars anymore—it’s about how customers feel when they
Most dealership service departments misunderstand the role of a shop foreman. Too often, the position is treated as a senior technician with extra authority. However,
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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