Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Quick Answer Non-competing dealer peer networks drive success by giving leaders a safe space to share actual financial data and proven business strategies. Members collaborate
Service Drive Revolution — Episode #373 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 24, 2026 Duration: 52:34 Listen
Quick Answer An automotive shop foreman serves as the hands-on supervisor connecting service management with floor mechanics. They manage daily workflow, assist with complex diagnostic
Many dealers mistake a quiet, agreeable workplace for a thriving one. Your dealership culture might feel comfortable, with smooth meetings and everyone getting along, yet
Dealership service bays across the country are sitting empty while repair orders pile up on service counters. The lack of qualified mechanics directly limits labor
Dealership profitability often hinges on a consistent, well-oiled fixed operations department. Yet, without clear leadership, service, parts, and body shop teams can operate disconnected, creating
Service Drive Revolution — Episode #370Official Full Transcript Host: Chris CollinsGuests: Adam Krey and Chris HoglandPublished: August 3, 2026Duration: 45:18 Listen on Apple | Listen
Many dealership leaders pay close attention to their posted labor rate, but far fewer understand the impact of their effective labor rate. The difference between
Most dealership leaders say the same thing when service sales start to flatten: “We need more traffic.” At first glance, that sounds logical. More appointments
A single sentence from a service manager can drive a talented technician out the door or cause a loyal customer to never return. Far too
Running a successful dealership comes with so many moving pieces, and one overlooked area can throw the whole operation off track. Sounds pretty harsh, didn’t
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
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