Great service advisor training doesn’t come from theory alone. Learn how real dealership experience, customer frustration, and leadership lessons helped shape one of the industry’s most practical service advisor training approaches.
Learn how Chris Collins went from washing cars to leading dealerships to record profits and how his automotive coaching career now helps service departments nationwide thrive.
Leadership in the service drive starts long before the title. Learn how mindset, resilience, and personal growth shape successful service advisors and service managers in today’s dealerships.
Learn how to advance on the dealership management path by communicating your goals, shifting to a team mindset, and consistently demonstrating the habits of a strong leader.
In SDR #348, Chris Collins explains why systems in Fixed Ops matter more than individual personalities. Discover how leadership structure—not just great people—determines profitability and long-term service department success.
Service manager leadership transforms daily operations into long-term success. Learn how to inspire technicians, track the right KPIs, and build a high-performing automotive service team.
Service department meetings often fail because they lack structure, focus, and engagement. Learn why they break down and how to turn them into productive sessions.
Ignoring service team feedback creates blind spots that hurt morale, productivity, and retention. Learn why listening is critical to performance and growth.
Many service managers fail not because they lack effort, but because they repeat predictable leadership mistakes. In SDR #347, we break down the 9 reasons service managers fail in Fixed Ops — and how to correct them before they damage your department’s culture and profitability.
Build a superior service customer experience by training advisors on transparency and follow-up habits. See how leadership drives consistency.
Learn how a shop foreman in Fixed Ops can drive production, improve technician performance, and build a winning service department culture. SDR #346 breaks down leadership, dispatching, accountability, and daily production tracking.
Discover why managing former peers is tough for service managers. Learn to handle authority, boundaries, and coaching for better team performance.
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
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This Step By Step Guide Will Teach You How To…
