Quick Answer Service managers should hold private, distraction-free one-on-one meetings and act as supportive coaches, not micromanagers. A consistent four-part one-on-one structure can help review
Quick Answer No, being an “irreplaceable” manager who hoards tasks actually limits your career growth and causes burnout. To truly succeed, you must build strong
Quick Answer To become an automotive service manager, shift your focus from individual sales to the department’s overall profitability. Start by mastering your current advisor
Quick Answer Service advisors should proactively gather customer and vehicle history prior to arrival and assess the service department’s daily capacity and parts inventory. This
Quick Answer Ethical sales practices center on transparent pricing, accurate vehicle information, and low-pressure customer interactions. This honest approach builds deep buyer trust, which drives
Quick Answer Host a punctual, 10-to-15-minute stand-up meeting to keep your team focused and preserve valuable productive time. Follow a clear daily agenda that quickly
Technicians are demanding fairer pay, structured apprenticeships, and an end to manual dispatch bias. Learn why legacy flat-rate systems are facing pushback—and how service managers can fix shop culture, efficiency, and retention.
Quick Answer Non-competing dealer peer networks drive success by giving leaders a safe space to share actual financial data and proven business strategies. Members collaborate
Service Drive Revolution — Episode #373 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: August 24, 2026 Duration: 52:34 Listen
Quick Answer An automotive shop foreman serves as the hands-on supervisor connecting service management with floor mechanics. They manage daily workflow, assist with complex diagnostic
Many dealers mistake a quiet, agreeable workplace for a thriving one. Your dealership culture might feel comfortable, with smooth meetings and everyone getting along, yet
Dealership service bays across the country are sitting empty while repair orders pile up on service counters. The lack of qualified mechanics directly limits labor
Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
Get weekly Fixed Ops strategies, leadership insights, and service drive tactics from Chris Collins & the SDR coaching team — delivered straight to your inbox.
This Step By Step Guide Will Teach You How To…
