
Customer Loyalty in Auto Repair: Lessons From a Top Tech
When you think about the ecosystem of a dealership, do you place techs and salespeople in totally different areas? There’s no overlap between those skillsets,

When you think about the ecosystem of a dealership, do you place techs and salespeople in totally different areas? There’s no overlap between those skillsets,
Millennials have been getting a bad wrap since the day we started calling them millennials. They have been labeled lazy, entitled, self obsessed and so

I recently connected with Megan, aka DJ Ree, an Atlanta-based DJ and promoter, and she had questions about insurance coverage for the DJs she books

First of all, you gotta start with an entry point. You want to make sure that people who are considering taking Irish dancing lessons know

I’ve worked with thousands of businesses over the years, from more traditional marketing firms to automotive companies to equine dentists. That’s right…I recently talked to
It’s no secret that retail is in a tailspin. The leaders of that tailspin are companies like Sears and JCPenney. To illustrate my point, at
Recently, at one of my mastermind groups, someone asked our guest speaker, Tony Robbins, how he managed a work, life balance. You want to know
Want to know your advantage in the marketplace and how you fight the big boys to end up on top? CUSTOMER SERVICE. What nobody thinks
Being a leader, as well as a boss, is critical to getting your employees to perform at their best. Not sure about that? According to
Should you? Or, shouldn’t you? People have wildly different opinions about whether it’s a good idea to go into business with family and friends, and for
Lots of people have great ideas – my doorman pitches me a new business every week. But great ideas don’t always translate into a great
The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit more female salespeople
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
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