It’s no secret that retail is in a tailspin. The leaders of that tailspin are companies like Sears and JCPenney. To illustrate my point, at
[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] Recently, at one of my mastermind groups, someone asked our
Want to know your advantage in the marketplace and how you fight the big boys to end up on top? CUSTOMER SERVICE. What nobody thinks
Being a leader, as well as a boss, is critical to getting your employees to perform at their best. Not sure about that? According to
Should you? Or, shouldn’t you? People have wildly different opinions about whether it’s a good idea to go into business with family and friends, and for
Lots of people have great ideas – my doorman pitches me a new business every week. But great ideas don’t always translate into a great
[et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit
Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much
Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around
Business problems are easy, people problems are hard. I didn’t invent that phrase. It’s been said many times by many people, and it holds true
THE PRESSURE COOKER Customer Service can be a daunting task. Everyone has different personalities, different wants, different needs. With that in mind, the first thing
Sooner or later you’re going to find yourself in front of a seemingly unsurmountable mountain and have to find a way to move it. Whether
Are you working in the business or on the business? ​ It is possible to stop ‘spinning your wheels’ and get back into the black.
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